Kapiche
Latest round
- Seed
Last raised
- Dec 2018
Total raised
- $1.2M
Investors
- 8
About Kapiche
Founded in 2015 in Brisbane, Australia, Kapiche Pty Ltd provides a platform for analyzing customer feedback.669 million.Kapiche offers a sophisticated customer feedback analytics platform designed to aggregate, analyze, and derive actionable insights from various customer interactions, including support tickets, surveys, calls, and reviews. By employing artificial intelligence, the platform automatically surfaces trends, identifies root causes of customer dissatisfaction, and predicts churn, thereby transforming support functions from reactive tasks into proactive strategies aimed at driving growth. The core functionalities include the ability to connect disparate data sources, analyze unstructured feedback, and provide real-time operational recommendations. Kapiche's clientele spans various industries, including software, retail, and financial services, with notable customers such as PEXA, Reflections Holidays, and RAC, who utilize the platform to enhance their customer experience initiatives.Kapiche operates on a subscription-based revenue model, wherein clients pay for access to its analytics platform and associated services. This model supports various transaction structures, predominantly B2B, as businesses leverage Kapiche’s capabilities to enhance their customer experience and operational efficiency. Clients typically engage through annual contracts or monthly subscriptions, which provide access to the platform's advanced analytics tools and features. While specific pricing details are not publicly disclosed, the platform is positioned as enterprise-ready, suggesting premium pricing aligned with its extensive capabilities and the value it delivers to organizations. The company is exploring opportunities to expand into additional English-speaking markets beyond Australia and New Zealand, with specific strategies targeted for implementation by late 2023. These initiatives are designed to enhance customer outreach and solidify Kapiche's presence in the analytics space.
Who invested in Kapiche
8 investors across 1 round
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Funding rounds
Seed
Dec 21, 2018
Amount
$1.2M
Investors
Questions about Kapiche
Who invested in Kapiche?
Kapiche has 8 investors on record across 1 venture round. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Kapiche raised?
Kapiche has raised 1 venture round. Sign up free to see how much each round raised and the total.
When did Kapiche last raise money?
Kapiche's most recent round on record is a Seed, in Dec 2018.
What does Kapiche do?
Founded in 2015 in Brisbane, Australia, Kapiche Pty Ltd provides a platform for analyzing customer feedback.
Where is Kapiche headquartered?
Kapiche is headquartered in Brisbane, Australia.
Which VCs invest in companies like Kapiche?
Among active investors with capital left to deploy, Blackbird, AirTree Ventures, Square Peg and Immutable Ventures back software companies at Kapiche's stage. Their profiles are linked below.
VCs backing software startups at Seed
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