SupportLogic
Latest round
- Series B
Last raised
- Oct 2021
Total raised
- $53M
Investors
- 5
About SupportLogic
SupportLogic, Inc.SupportLogic, Inc. was founded in 2016 in San Jose, US. The company focuses on transforming enterprise customer support through its AI-driven platform. The founder and CEO, Krishna Raja, has a history of leading technology ventures.SupportLogic specializes in providing an advanced Support Experience Management Platform that integrates artificial intelligence to enhance enterprise customer support. The platform's core offerings include the Cognitive AI Cloud, AI Analytics, and various AI agents such as the Knowledge Agent, Escalation Agent, and Sentiment Agent. These products are designed to address complex challenges in customer support, including reducing escalations, managing knowledge gaps, and automating manual processes. By consolidating and normalizing data from multiple systems of record, SupportLogic enables organizations to maintain contextual memory across customer interactions, offering real-time insights and proactive engagement.SupportLogic generates revenue through subscription-based pricing models for its suite of AI-driven support solutions, which cater primarily to B2B clients. The firm offers flexible pricing plans that allow customers to tailor their use of various agents and analytics features based on their specific needs. Clients typically subscribe to the platform for a set term, gaining access to ongoing updates and support services while benefiting from the latest enhancements in AI technology. The structure of these transactions not only emphasizes long-term partnerships but also fosters a continuous evolution of the customer support process, enabling organizations to adapt quickly to changing market demands.In November 2022, SupportLogic, Inc. Upcoming plans include the design and launch of new features for their platform, although specific product release dates are yet to be announced. Additionally, SupportLogic is targeting expansion into new geographic regions with the aim of entering additional markets by the end of 2023.
Who invested in SupportLogic
5 investors across 3 rounds
See all investors in SupportLogic
Sign up free to see every VC on the cap table, the rounds they joined, and how much each round raised.
Questions about SupportLogic
Who invested in SupportLogic?
SupportLogic has 5 investors on record across 3 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has SupportLogic raised?
SupportLogic has raised 3 venture rounds. Sign up free to see how much each round raised and the total.
When did SupportLogic last raise money?
SupportLogic's most recent round on record is a Series B, in Oct 2021.
What does SupportLogic do?
SupportLogic is a software company.
Where is SupportLogic headquartered?
SupportLogic is headquartered in San Jose, US.
Which VCs invest in companies like SupportLogic?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at SupportLogic's stage. Their profiles are linked below.
VCs backing software startups at Series B
Raising like SupportLogic? Find the right VCs.
Capital Atlas matches your startup to active investors by stage, sector and region.