OrderProtection.com

com, Inc. operates as a provider of customer support and quick resolutions to shipping issues.  Some of the firm’s clients include Oh Polly, Hurley, Sjatie, Floyd, Awala, Wildflower, Hurom, etc. The company offers Order Protection software to brands, retailers, and customers helping them to provide or get quick resolutions and customer support when shipping problems or shiphaps occur, enhancing the post-purchase and shipping experience. The company’s service covers a wide range of shipping-related issues, including theft, damaged items, lost packages, wrong items, missing items, etc.com’s software solution integrates with online stores, enabling customers to protect their orders during the checkout process. Customers who opt for order protection can file claims for shipping issues in case of shiphaps. In response, Order Protection ensures that customers receive a refund or reshipment in under one hour. Moreover, brands and retailers receive monthly payouts from protected orders, creating an additional revenue stream. Their software is compatible with major eCommerce platforms, including Shopify, BigCommerce, and Magento.55 per order, the Subscription plan at USD 500 per month, and the Customer Funded plan where customers choose to opt-in and pay for protection on their order.

1. Series A

   Oct 24, 2022

   Amount

   $10M

   Investors

   Locked