Level AI
Latest round
- Series C
Last raised
- Jul 2024
Total raised
- $72M
Investors
- 5
About Level AI
Level AI provides innovative artificial intelligence solutions focused on enhancing customer experience within call centers.Founded in 2018 and headquartered in Mountain View, California, Level AI specializes in AI-driven solutions for call center optimization. The company does not have known subsidiaries or a parent company. Ashish Nagar, the CEO and founder, has a background in technology and entrepreneurship.Level AI specializes in artificial intelligence solutions designed to optimize customer experience (CX) within call centers. Their core offerings include a comprehensive platform that integrates end-to-end customer intelligence, quality assurance (QA), and automation features aimed at enhancing operational efficiency and service quality. Key functionalities include a 100% Auto-QA solution that provides real-time scoring of customer interactions across various channels—such as calls, chats, and emails—while identifying customer feedback, trends, and sentiment. Additional products encompass real-time agent assistance tools, automated coaching plans, and advanced analytics that deliver actionable insights.Level AI generates revenue through subscription-based models that enable businesses to access its suite of AI-driven tools and solutions. Clients typically engage in a contractual agreement that includes recurring fees for ongoing service use, alongside potential performance-based pricing structures depending on the specific features utilized. The platform's flagship products, such as its Auto-QA and Voice of the Customer insights, are positioned to provide substantial value, incentivizing clients to invest long-term in their services. The company plans to introduce new products aimed at further improving customer engagement and operational efficiency. Expansion plans target new markets in Europe and Asia by 2025, aiming to increase their global footprint and client base.
Who invested in Level AI
5 investors across 3 rounds
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Questions about Level AI
Who invested in Level AI?
Level AI has 5 investors on record across 3 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Level AI raised?
Level AI has raised 3 venture rounds. Sign up free to see how much each round raised and the total.
When did Level AI last raise money?
Level AI's most recent round on record is a Series C, in Jul 2024.
What does Level AI do?
Level AI provides innovative artificial intelligence solutions focused on enhancing customer experience within call centers.
Where is Level AI headquartered?
Level AI is headquartered in Mountain View, US.
Which VCs invest in companies like Level AI?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Level AI's stage. Their profiles are linked below.
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