Kustomer
Latest round
- Series B
Last raised
- Jul 2025
Total raised
- $204M
Investors
- 11
About Kustomer
Kustomer, Inc. is a US-based company specializing in AI-powered customer service solutions, enhancing customer relationships through a comprehensive CRM platform that streamlines support processes across various channels. Founded in 2015 by Brad Birnbaum and Jeremy Suriel, Kustomer, Inc. operates from its headquarters in New York, US. The company focuses on AI-driven customer service solutions. In August 2025, Kustomer, Inc. Kustomer offers an AI-powered customer service CRM platform designed to enhance customer relationships and streamline support processes. The core product features a suite of AI Agents that provide real-time, human-like assistance to customers across multiple channels, including email, chat, social media, and phone. These AI Agents triage and route inquiries, enabling organizations to resolve customer issues efficiently and effectively. The platform also integrates CRM functionalities with ticketing and automation features, allowing businesses to build meaningful relationships with their customers by providing personalized experiences based on data insights.Kustomer's revenue model is based on a subscription structure, where clients pay for access to the platform and its various features. This model typically involves tiered pricing plans that cater to different business sizes and needs, which may include services such as AI Agents for both customers and representatives, omnichannel support, and automated workflows. Clients often engage in long-term contracts, ensuring recurring revenue for the company. While specific pricing plans for individual services are not disclosed, the structure typically reflects a combination of monthly or annual fees based on the scale of service required by the client. Kustomer's focus on delivering value through comprehensive customer service solutions positions it well within the competitive landscape of customer relationship management. In August 2025, Kustomer, Inc.
Who invested in Kustomer
11 investors across 7 rounds
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Funding rounds
Series B
Jul 23, 2025
Amount
$30M
Investors
Series E
Nov 21, 2019
Amount
$60M
Investors
Series D
May 29, 2019
Amount
$40M
Investors
Series C
Jan 24, 2019
Amount
$35M
Investors
Series B
Jun 15, 2018
Amount
$26M
Investors
Series A
May 16, 2016
Amount
$10M
Investors
Seed
Sep 13, 2015
Amount
$2.5M
Investors
Questions about Kustomer
Who invested in Kustomer?
Kustomer has 11 investors on record across 7 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Kustomer raised?
Kustomer has raised 7 venture rounds. Sign up free to see how much each round raised and the total.
When did Kustomer last raise money?
Kustomer's most recent round on record is a Series B, in Jul 2025.
What does Kustomer do?
Kustomer is a software company.
Where is Kustomer headquartered?
Kustomer is headquartered in New York, US.
Which VCs invest in companies like Kustomer?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Kustomer's stage. Their profiles are linked below.
VCs backing software startups at Series B
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