KNOVA Software
Latest round
- Series E
Last raised
- Nov 2004
Total raised
- $3.3M
Investors
- 6
About KNOVA Software
Founded in 1997 in Cupertino, US, KNOVA Software provides knowledge management services. The company was acquired by Consona Corp (M2M Holdings) in March 2007 for USD 47 mn, finalizing a strategic pivot in its business operations.Knova, a key offering from IgniteTech, specializes in providing comprehensive knowledge management solutions tailored to large customer service and support organizations. The platform streamlines the processes involved in handling complex queries across various communication channels, emphasizing user-friendly design that enhances productivity for help desk agents. Notable features include a powerful self-service portal that allows end users to resolve issues independently, a mobile application (Knova Mobile eXperience) that grants access to platform features from any location, and forums that enable users to build knowledge communities by sharing expertise. The intelligent search functionality accelerates issue resolution by enabling users—both internal employees and external customers—to find pertinent information quickly.Knova's revenue model is primarily based on subscription services, providing tiered support levels—Platinum, Gold, and Standard—to meet the varying needs of its clientele. Clients who opt for the Platinum tier receive the most extensive range of services, including prioritized support for critical issues and access to IgniteTech’s Consulting Services, designed to maximize the value of technology investments. Transactions typically occur on an annual basis, encompassing various services such as implementation, ongoing support, and software upgrades. The company also offers a suite of complementary solutions, included in subscriptions, such as Digital Asset Management tools.Following the recent acquisition in 2007 by Consona Corp, KNOVA Software is focused on enhancing its product offerings and expanding into new markets. Plans include designing new features and improvements to the existing platform aimed at optimizing customer experience. The company is targeting expansion into Asia and Europe by 2025.
Who invested in KNOVA Software
6 investors across 1 round
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Funding rounds
Series E
Nov 1, 2004
Amount
$3.3M
Investors
Questions about KNOVA Software
Who invested in KNOVA Software?
KNOVA Software has 6 investors on record across 1 venture round. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has KNOVA Software raised?
KNOVA Software has raised 1 venture round. Sign up free to see how much each round raised and the total.
When did KNOVA Software last raise money?
KNOVA Software's most recent round on record is a Series E, in Nov 2004.
What does KNOVA Software do?
Founded in 1997 in Cupertino, US, KNOVA Software provides knowledge management services.
Where is KNOVA Software headquartered?
KNOVA Software is headquartered in Cupertino, US.
Which VCs invest in companies like KNOVA Software?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at KNOVA Software's stage. Their profiles are linked below.
VCs backing software startups at Series E
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