Intradiem
Latest round
- Series B
Last raised
- May 2001
Total raised
- $11M
Investors
- 5
About Intradiem
Founded in Alpharetta, US, Intradiem provides a contact center automation platform aimed at optimizing workforce management. The company has undergone strategic developments to enhance its offerings. The current CEO is Matt McConnell, who has a background in developing technology solutions.Intradiem offers a comprehensive contact center automation platform designed to enhance operational efficiency and improve employee engagement. The core offerings include automated staffing adjustments, streamlined call handling, and enhanced training opportunities, all aimed at reducing agent burnout and optimizing workforce management. This platform integrates with existing Automatic Call Distribution (ACD) and Workforce Management (WFM) systems, enabling real-time support for agents and predictive measures to mitigate burnout. Target customers span various sectors including financial services, telecommunications, and healthcare, with a focus on organizations managing large teams of call center agents, particularly in North America and Europe.Intradiem's revenue model is primarily based on subscription services, where clients pay for access to the automation platform based on user licenses and service tiers. Clients typically engage in annual contracts that include ongoing support and updates, which facilitate scalable integration and customization. Flagship services, such as the proactive burnout indicator and automated training session management, form key components of these subscriptions. Revenue is generated through direct partnerships with organizations seeking to enhance their contact center operations, leading to improved efficiency and productivity metrics.00 mn in VENTURE DEBT from CIBC Innovation Banking. The company plans to use these funds to expand its market growth and accelerate the launch of strategic products, which include new features for its next-generation platform and machine learning initiatives. Intradiem targets to penetrate additional markets in North America and Europe, with specific timelines for product rollouts expected to be announced in the near future.
Who invested in Intradiem
5 investors across 1 round
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Funding rounds
Series B
May 3, 2001
Amount
$11M
Investors
Questions about Intradiem
Who invested in Intradiem?
Intradiem has 5 investors on record across 1 venture round. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Intradiem raised?
Intradiem has raised 1 venture round. Sign up free to see how much each round raised and the total.
When did Intradiem last raise money?
Intradiem's most recent round on record is a Series B, in May 2001.
What does Intradiem do?
Founded in Alpharetta, US, Intradiem provides a contact center automation platform aimed at optimizing workforce management.
Where is Intradiem headquartered?
Intradiem is headquartered in Alpharetta, US.
Which VCs invest in companies like Intradiem?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Intradiem's stage. Their profiles are linked below.
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