inSided
Latest round
- Series A
Last raised
- Jan 2016
Total raised
- $6.5M
Investors
- 3
About inSided
V.V. specializes in customer community solutions., a move aimed at broadening Gainsight's service offerings. The firm has completed a total of 2 deals, with the most recent being the acquisition in January 2022.inSided, now known as Gainsight Customer Communities, offers a comprehensive platform designed to facilitate customer engagement, self-service support, and community-driven product feedback. The core product leverages advanced features such as peer-to-peer discussions, event promotion, and segmented user groups to create a centralized hub where customers can interact and share insights. This platform transforms traditional customer support portals into interactive knowledge bases filled with guides, tutorials, and user-generated content. It enables businesses to actively involve customers in product development processes through ideation, prioritization, and beta testing initiatives.The revenue structure of Gainsight Customer Communities revolves around a subscription-based model. Clients engage with the platform through varying tiers of subscription plans that cater to different business needs, ensuring access to community management, product communication, and in-app support functionalities. The company’s transactions typically involve businesses subscribing to the software to facilitate customer engagement and self-service capabilities. While specific pricing tiers and costs associated with individual services or products are not disclosed, the model supports ongoing revenue generation through annual or monthly subscription fees.Following the acquisition of inSided by Gainsight in January 2022, the company plans to leverage its existing community platform to introduce new features aimed at enhancing customer engagement. Specific details about upcoming products are not disclosed, but the acquisition is expected to expand Gainsight's service offerings significantly. Gainsight is focusing on deepening its market presence in North America and Europe, with strategic initiatives aimed at improving community-driven feedback mechanisms.
Who invested in inSided
3 investors across 1 round
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Funding rounds
Series A
Jan 20, 2016
Amount
$6.5M
Investors
Questions about inSided
Who invested in inSided?
inSided has 3 investors on record across 1 venture round. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has inSided raised?
inSided has raised 1 venture round. Sign up free to see how much each round raised and the total.
When did inSided last raise money?
inSided's most recent round on record is a Series A, in Jan 2016.
What does inSided do?
inSided is a software company.
Where is inSided headquartered?
inSided is headquartered in Amsterdam, Netherlands.
Which VCs invest in companies like inSided?
Among active investors with capital left to deploy, Index Ventures, European Investment Bank, Highland Europe and Balderton Capital back software companies at inSided's stage. Their profiles are linked below.
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