Helpshift
Latest round
- Series B
Last raised
- Nov 2016
Total raised
- $37M
Investors
- 7
About Helpshift
Helpshift, Inc.Founded in 2011, Helpshift, Inc. is headquartered in San Francisco, US, and specializes in customer service platforms. The company was previously involved in various business strategies but has not undergone significant pivots. Eric Vermillion serves as the CEO.Helpshift provides an AI-first customer service platform designed to enhance user support through a combination of self-service tools, AI-guided interactions, and human specialists. The platform integrates a centralized knowledge hub that empowers users to find quick solutions to their inquiries while efficiently managing routine tasks. Key offerings include AI-assisted messaging that enriches customer interactions, a comprehensive help center with curated in-app content, and customizable chatbots that automate responses to common queries. The platform serves a diverse client base, including top global companies across various industries such as gaming and e-commerce, ensuring multi-device and multilingual support.Helpshift operates on a subscription-based revenue model, where clients engage with the platform through various pricing tiers that reflect the scalability and features utilized. This model typically includes partnerships with large enterprises that require tailored implementations of the platform to suit their specific customer support needs. Transactions occur through direct agreements, wherein clients gain access to Helpshift's features, including AI-powered self-service options and dedicated human support specialists. Specific pricing frameworks align with product offerings such as the comprehensive AI-enhanced workspace and customized automation solutions, allowing clients to choose the services that best fit their operational requirements.In December 2022, Keywords Studios agreed to acquire Helpshift, Inc. for USD 75 million, with an initial cash consideration of USD 60 million and an additional USD 15 million based on future financial performance. The deal is expected to close in late 2022.
Who invested in Helpshift
7 investors across 4 rounds
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Questions about Helpshift
Who invested in Helpshift?
Helpshift has 7 investors on record across 4 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Helpshift raised?
Helpshift has raised 4 venture rounds. Sign up free to see how much each round raised and the total.
When did Helpshift last raise money?
Helpshift's most recent round on record is a Series B, in Nov 2016.
What does Helpshift do?
Helpshift is a software company.
Where is Helpshift headquartered?
Helpshift is headquartered in San Francisco, US.
Which VCs invest in companies like Helpshift?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Helpshift's stage. Their profiles are linked below.
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