Help Scout
Latest round
- Series B
Last raised
- Jan 2021
Total raised
- $28M
Investors
- 6
About Help Scout
Help Scout Inc.Founded in 2011, Help Scout Inc. has established itself as a provider of customer support solutions. The company was co-founded by Denny Swindle, Jared McDaniel, and Nick Francis, with Nick Francis currently serving as CEO.Help Scout primarily offers a comprehensive customer support platform designed to enhance communication between businesses and their customers. Its core product suite includes a shared inbox, help center, and live chat functionalities that enable teams to manage customer inquiries efficiently. The platform integrates artificial intelligence to assist in drafting replies, summarizing long threads, and automating routine tasks, thereby improving response times and customer satisfaction. Help Scout serves a diverse clientele across various sectors, including technology, education, and e-commerce, and caters to businesses of multiple sizes, from startups to established organizations.Help Scout generates its revenue through a subscription-based model, which includes several pricing tiers to accommodate different business needs. Clients typically enter into annual or monthly subscription agreements, with the potential to access features based on their selected plan. The flagship product offerings, such as the shared inbox and customer support tools, are part of bundled subscription packages that provide varied functionalities tailored to customer support teams. This structured pricing model allows businesses to scale their usage according to their requirements while maintaining a consistent revenue stream for Help Scout.In January 2021, Help Scout Inc. The company plans to develop new products that enhance its customer support capabilities and aims to expand its presence in key international markets across Europe and Asia by 2023.
Who invested in Help Scout
6 investors across 5 rounds
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Questions about Help Scout
Who invested in Help Scout?
Help Scout has 6 investors on record across 5 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Help Scout raised?
Help Scout has raised 5 venture rounds. Sign up free to see how much each round raised and the total.
When did Help Scout last raise money?
Help Scout's most recent round on record is a Series B, in Jan 2021.
What does Help Scout do?
Help Scout is a internet company.
Where is Help Scout headquartered?
Help Scout is headquartered in Boston, US.
Which VCs invest in companies like Help Scout?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back internet companies at Help Scout's stage. Their profiles are linked below.
VCs backing internet startups at Series B
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