Gladly Software

Founded in 2014 in Millbrae, California, Gladly Software, Inc. develops an innovative customer service platform focused on creating seamless customer experiences.23 mn.Gladly offers an AI-powered Customer Service Platform designed to centralize customer interactions around people rather than tickets. This platform integrates various communication channels, including voice, email, SMS, and self-service options, to create a unified conversation view for customer service agents. Core functionalities leverage AI to enhance agent productivity, streamline customer inquiries, and improve resolution rates. Key use cases include automating customer interactions for brands such as Allbirds and Bombas, which have reported reductions in average handle time and improvements in customer satisfaction scores.Gladly's revenue model is centered around subscription-based pricing for its customer service platform, targeting mid- to large-sized enterprises seeking to improve their customer experience. Clients typically engage in annual contracts that provide access to the full suite of Gladly’s services, including its flagship AI-driven features that facilitate efficient customer interaction management. The structure of transactions involves B2B interactions, with companies subscribing to Gladly’s platform to enhance their customer service operations. While specific pricing details for individual services are proprietary, the model allows clients to scale their usage based on service needs and organizational growth.In July 2024, Gladly Software, Inc.00 mn. This strategic expansion will support Gladly's intent to capture more market share and enhance its service offerings across these key geographic regions.

1. Series F

   Jul 9, 2024

   Amount

   $40M

   Investors

   Locked

2. Series E

   Dec 14, 2022

   Amount

   $55M

   Investors

   Locked

3. Series D

   Jan 29, 2019

   Amount

   $50M

   Investors

   Locked

4. Series C

   Apr 5, 2017

   Amount

   $36M

   Investors

   Locked