GetFeedback
Latest round
- Series A
Last raised
- Sep 2014
Total raised
- $2.3M
Investors
- 1
About GetFeedback
Founded in 2013 and headquartered in San Francisco, US, GetFeedback specializes in customer experience management. In November 2014, the company was acquired by Campaign Monitor, a portfolio company of Insight Venture Partners, for undisclosed financial terms.GetFeedback’s core offering is a comprehensive customer experience (CX) platform designed to optimize the way organizations gather, analyze, and act on customer feedback. The platform facilitates the collection of rich customer insights through various channels, including email, SMS, and digital touchpoints such as websites and mobile applications. By enabling transactional and relational feedback mechanisms, GetFeedback addresses critical use cases like improving customer retention, driving product adoption, and enhancing overall customer loyalty. The company serves a diverse clientele, from small businesses to large enterprises across multiple sectors, including retail, technology, and service industries.GetFeedback generates revenue primarily through subscription-based models that allow businesses to access its CX platform and associated services. Clients typically engage in annual or multi-year contracts, which provide them with the tools necessary for survey deployment, data analysis, and integration with existing business systems such as Salesforce. The platform includes various products, such as Net Promoter Score (NPS) tools and customer satisfaction surveys, which are integral to the firm's value proposition. While specific pricing plans are proprietary, the structure is designed to cater to different customer segments, from startups to large enterprises, ensuring flexibility and scalability in their offerings.Looking ahead, GetFeedback plans to enhance its platform with new features and products aimed at improving customer engagement and feedback analysis. The company is targeting expansion into new markets in Asia and Latin America by the end of 2025, capitalizing on the growing demand for customer experience solutions in these regions.
Who invested in GetFeedback
1 investor across 1 round
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Funding rounds
Series A
Sep 25, 2014
Amount
$2.3M
Investors
Questions about GetFeedback
Who invested in GetFeedback?
GetFeedback has 1 investor on record across 1 venture round. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has GetFeedback raised?
GetFeedback has raised 1 venture round. Sign up free to see how much each round raised and the total.
When did GetFeedback last raise money?
GetFeedback's most recent round on record is a Series A, in Sep 2014.
What does GetFeedback do?
Founded in 2013 and headquartered in San Francisco, US, GetFeedback specializes in customer experience management.
Where is GetFeedback headquartered?
GetFeedback is headquartered in San Francisco, US.
Which VCs invest in companies like GetFeedback?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back internet companies at GetFeedback's stage. Their profiles are linked below.
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