Froged Technologies S.L.

L.L. offers innovative customer service solutions. The company was co-founded by Emily Lombán and Juan Carretero.Froged offers a comprehensive omnichannel platform designed specifically for customer service, integrating artificial intelligence with human expertise to enhance customer engagement throughout the customer journey. The platform centralizes communication across various channels, including live chat, email, and social media, thus enabling businesses to interact with their customers seamlessly. Froged’s solutions empower support agents with a complete knowledge base, reducing ticket volume and improving response times via automation rules that prioritize conversations based on volume and logic. The platform serves a diverse clientele across sectors such as travel, fintech, and education, catering to both enterprise-level organizations and small to medium-sized businesses.Froged's revenue model is primarily based on subscription plans for its omnichannel customer service platform, which offers various tiers to accommodate businesses of different sizes and needs.30 with an EBITDA of EUR -263,717. Each subscription plan typically includes access to key features such as AI-driven chatbots, campaign management tools, and comprehensive reporting functionalities. Clients engage in direct transactions with Froged, selecting the subscription tier that best aligns with their operational requirements. The pricing structure is designed to promote scalability, allowing businesses to increase their service capabilities as they grow without the need for multiple licenses.L. aims to expand its product offerings and market presence in the coming years. Specific regions targeted for expansion include additional European countries and North America, with plans to initiate this expansion strategy by the end of 2023.

1. Seed

   Dec 24, 2020

   Amount

   $0.5M

   Investors

   Locked