FeedbackNow

Founded in 2011, FeedbackNow operates from its headquarters in New York, US, offering a feedback collection platform for businesses.FeedbackNow specializes in providing real-time customer experience solutions aimed at enhancing customer satisfaction across various sectors. The company’s core offering revolves around its feedback collection platform, which allows businesses to gather immediate insights into customer experiences. This platform is designed to identify trends, address issues promptly, and implement improvements before customers express dissatisfaction. The end-use cases the company targets include optimizing passenger experiences in airports, enhancing operational efficiency in cleaning services, and transforming patient experiences within healthcare facilities.FeedbackNow generates revenue through a structured approach involving subscription models and partnerships with its clients. Clients typically engage with FeedbackNow on a subscription basis, utilizing the platform to access real-time analytics and insights tailored to their operational needs. These subscriptions can encompass different tiers depending on the size of the organization and the specific features required, facilitating B2B transactions. The company’s flagship services, which are pivotal to its revenue stream, focus on real-time feedback solutions that enhance operational decision-making and customer interactions. They are also exploring expansion into new markets and geographic regions, although specific targets for these expansions have yet to be disclosed.

1. Series A

   Sep 8, 2024

   Amount

   $9M

   Investors

   Locked