Directly Software
Latest round
- Series B
Last raised
- Apr 2018
Total raised
- $30M
Investors
- 8
About Directly Software
Directly Software Inc.Founded in 2011, Directly Software Inc. is headquartered in San Francisco, US. The company provides AI-enhanced customer support services, facilitating the scaling of support teams significantly. The firm’s founders, André Branco and Antony Brydon, played pivotal roles in establishing its innovative approach to customer service. Notably, in March 2022, CSS Corp.Directly, now part of Movate, offers an innovative, AI-driven customer support solution that integrates human expertise with advanced automation to enhance customer experience (CX). Their core product allows companies to instantly scale support teams by up to eight times, addressing surges in customer inquiries without delay. The service operates on a pay-for-performance model, ensuring that experts are compensated based solely on successful issue resolution. This approach caters to a diverse client base across various industries, enabling businesses to efficiently manage customer support in over 100 languages through AI-enhanced translation and localization capabilities.Directly generates revenue through its subscription-based model, where clients pay for access to its AI-powered customer support platform and associated services. The financial structure is designed to align with business outcomes, where clients only incur costs when support issues are resolved successfully. This model is particularly advantageous for companies seeking to optimize their customer support operations while controlling costs. The firm’s service offerings include flagship products like AI-driven ticket routing and automated peer-reviewed answers, which are integral to maintaining high customer satisfaction levels. Upcoming launches include advanced features for their AI-driven platform, expected to rollout by the end of 2023. The company aims to penetrate additional regions in Europe and Asia by mid-2024. The recent acquisition by CSS Corp. may also influence their strategic direction and growth capabilities.
Who invested in Directly Software
8 investors across 4 rounds
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Questions about Directly Software
Who invested in Directly Software?
Directly Software has 8 investors on record across 4 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Directly Software raised?
Directly Software has raised 4 venture rounds. Sign up free to see how much each round raised and the total.
When did Directly Software last raise money?
Directly Software's most recent round on record is a Series B, in Apr 2018.
What does Directly Software do?
Directly Software is a software company.
Where is Directly Software headquartered?
Directly Software is headquartered in San Francisco, US.
Which VCs invest in companies like Directly Software?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Directly Software's stage. Their profiles are linked below.
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