Capacity
Latest round
- Series D
Last raised
- Aug 2025
Total raised
- $88M
Investors
- 3
About Capacity
AI Software, LLC doing business as Capacity, based in St. Louis, Missouri, provides an AI-driven support automation platform that enhances customer service and operational efficiency through seamless integration across various communication channels. Founded in 2017 by Chris Sims and David Karandish, Capacity specializes in AI-based customer support solutions. Capacity offers an AI-powered support automation platform designed to enhance customer service and streamline operational efficiency. The core product integrates communication channels such as chat, voice, email, and web self-service, allowing organizations to automate responses and reduce resolution times. This solution targets businesses aiming to optimize customer interactions and reduce operational costs through automated workflows and intelligent virtual agents (IVAs). Capacity serves over 19,000 organizations across sectors like retail, healthcare, and financial services, providing improved service delivery and engagement in markets including North America, Europe, and parts of Asia. Capacity’s revenue model is based on subscription pricing with annual contracts for accessing its platform and AI-driven services. Clients subscribe for automated customer support functionalities, which include intelligent virtual agents and agent assist capabilities. The pricing tiers vary based on usage scale, features, and support level. Key services like Intelligent Virtual Agents and Agent Assist tools are central to their offerings, providing tailored automated solutions. The company boasts an established market presence with extensive integration capabilities across over 250 CRMs and helpdesk tools, driving consistent revenue growth through client retention and service expansion.
Who invested in Capacity
3 investors across 4 rounds
See all investors in Capacity
Sign up free to see every VC on the cap table, the rounds they joined, and how much each round raised.
Questions about Capacity
Who invested in Capacity?
Capacity has 3 investors on record across 4 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has Capacity raised?
Capacity has raised 4 venture rounds. Sign up free to see how much each round raised and the total.
When did Capacity last raise money?
Capacity's most recent round on record is a Series D, in Aug 2025.
What does Capacity do?
AI Software, LLC doing business as Capacity, based in St.
Where is Capacity headquartered?
Capacity is headquartered in St. Louis, US.
Which VCs invest in companies like Capacity?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at Capacity's stage. Their profiles are linked below.
VCs backing software startups at Series D
Raising like Capacity? Find the right VCs.
Capital Atlas matches your startup to active investors by stage, sector and region.