CallMiner
Latest round
- Series C
Last raised
- Oct 2010
Total raised
- $27M
Investors
- 6
About CallMiner
CallMiner, Inc.Founded in 2002 and headquartered in Waltham, US, CallMiner, Inc. develops software solutions that focus on understanding customer interactions.CallMiner specializes in conversation intelligence and automation software designed to enhance customer experience (CX) across various industries. The company's flagship offering, the CallMiner Eureka Platform, captures, analyzes, and automates omnichannel customer interactions, including audio, surveys, and screen recordings. This platform leverages advanced artificial intelligence to generate actionable insights from 100% of interactions, helping organizations understand customer needs and improve agent performance. Target end users include businesses in sectors such as technology, retail, financial services, healthcare, travel, and hospitality, with notable clients among leading brands in these industries.CallMiner generates revenue primarily through a subscription model, offering tiered pricing plans for its software solutions tailored to the specific needs of businesses. Clients typically enter into annual contracts that grant access to the CallMiner Eureka Platform and associated services, which can include data analytics, coaching tools for agents, and compliance solutions. The transaction structure is designed to facilitate long-term partnerships with organizations looking to leverage AI-driven insights for operational improvement. Specific services offered, such as advanced analytics and fraud detection tools, are integral to enhancing client interactions and driving efficiency.In December 2019, CallMiner, Inc. Future plans include introducing new products designed to enhance customer experience and expanding into additional markets in North America and Europe.
Who invested in CallMiner
6 investors across 6 rounds
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Questions about CallMiner
Who invested in CallMiner?
CallMiner has 6 investors on record across 6 venture rounds. Sign up free to see every VC on the cap table and the rounds they joined.
How much funding has CallMiner raised?
CallMiner has raised 6 venture rounds. Sign up free to see how much each round raised and the total.
When did CallMiner last raise money?
CallMiner's most recent round on record is a Series C, in Oct 2010.
What does CallMiner do?
CallMiner is a software company.
Where is CallMiner headquartered?
CallMiner is headquartered in Waltham, US.
Which VCs invest in companies like CallMiner?
Among active investors with capital left to deploy, Andreessen Horowitz, Founders Fund, Accel and Thrive Capital back software companies at CallMiner's stage. Their profiles are linked below.
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