24/7 Customer

24/7 Customer, Inc.Founded in 2000 in San Jose, US, 24/7 Customer, Inc. provides an integrated platform for customer engagement. The company has undergone strategic pivots to strengthen its focus on AI-powered solutions. Notable founders include Jennifer Walsh and PV Kannan.ai's core offering is the 24/7 Engagement Cloud, an AI-powered omnichannel customer experience (CX) platform designed to enhance every stage of the customer journey. This platform integrates various functionalities, including customer acquisition, engagement, issue resolution, and long-term retention, all within a unified system. It provides dynamic and personalized support across diverse channels, improving the overall customer experience while simultaneously enhancing agent performance. The platform has been deployed by numerous global brands, focusing particularly on industries such as retail, telecommunications, financial services, and healthcare.ai generates revenue primarily through a subscription-based model for its services, whereby clients pay for access to the Engagement Cloud and associated functionalities. This structure often includes tiered pricing plans that vary based on the specific services utilized and the scale of deployment.ai through direct partnerships, allowing for tailored implementations that meet their unique operational needs. Each client’s usage may involve multiple products within the Engagement Cloud, optimizing their customer service operations and driving efficiencies. The company plans to launch new features aimed at improving real-time customer engagement within the next year. Additionally, there are strategic intentions to enter new geographic markets in Asia and Europe, targeting a rollout by the end of 2006. This growth strategy aims to leverage the company's existing technologies to capitalize on the increasing demand for integrated customer experience solutions.

1. Series B

   Jul 24, 2003

   Amount

   $7M

   Investors

   Locked