# Zipari

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/zipari

- Industry: Software
- Headquarters: Brooklyn, US
- Website: www.zipari.com/
- Total disclosed funding: $30M
- Latest round: Series B (Jan 13, 2020)
- Investors on record: 4

## About

Zipari Inc. is a US-based software company specializing in customer experience solutions tailored for the health insurance industry, enhancing digital engagement and operational efficiency for its clients.Founded in 2014 and headquartered in Brooklyn, US, Zipari Inc. focuses on delivering innovative customer experience solutions for health insurance providers. The firm has successfully raised a total of USD 22.50 mn, with the most recent funding round being a Series B on September 5, 2024, led by Vertical Venture Partners. The company has completed a total of 8 deals and is recognized for its strategic pivots to enhance its product offerings. Harsh Sakhiya founded Zipari, and Mark Rapoport, Mick Singh, Satyajeetsinh Chudasama, and Tabatha Erck currently lead the company.Zipari by mPulse specializes in a comprehensive customer experience (CX) platform designed specifically for the health insurance industry. The core product offerings include an omnichannel enterprise platform that enhances digital engagement, self-service capabilities, and operational efficiency for health plans. By empowering consumers—ranging from plan shoppers and members to brokers, employers, and providers—Zipari addresses critical use cases such as improving member onboarding, optimizing customer service interactions, and facilitating better health outcomes. The platform's features enable health insurance organizations to break away from traditional engagement strategies and adopt innovative solutions tailored to the complexities of the healthcare sector. Zipari primarily operates in the United States, catering to a diverse client base that includes health insurers and healthcare providers.Zipari's revenue model is based on subscription services associated with its CX platform, which offers health insurance organizations access to various tools and solutions for consumer engagement. Clients typically enter into agreements that provide them with ongoing access to the platform’s features, driving predictable revenue streams for Zipari. The company’s transactions are structured around B2B relationships, where health insurance companies pay for the platform based on their specific needs and usage levels. Flagship offerings within the platform are designed to enhance sales performance, member experience, and provider partnerships, ensuring clients can effectively navigate the complexities of healthcare engagement. These solutions contribute to a sustainable revenue model that supports Zipari's ongoing innovation and expansion within the healthcare sector.In September 2024, Zipari was acquired by mPulse Mobile, Inc., a move aimed at enhancing its footprint while maintaining a robust growth trajectory. The company plans to expand its product offerings and enter new geographical markets, although specific regions and products have yet to be detailed. The recent Series B funding will support these initiatives, ensuring that Zipari can continue to innovate and grow within the health insurance sector.

## Funding rounds

- Series B, Jan 13, 2020, $23M — Vertical Venture Partners, Health Velocity Capital, Horizon Healthcare Services, Inc., Healthworx
- Series A, Dec 19, 2016, $7M — Vertical Venture Partners
- Seed, Sep 18, 2014, $0.5M — Vertical Venture Partners

## Investors

- Vertical Venture Partners (https://capitalatlas.ai/funds/vertical-venture-partners) — Seed, Series A, Series B
- Health Velocity Capital (https://capitalatlas.ai/funds/health-velocity-capital) — Series B
- Horizon Healthcare Services, Inc. — Series B
- Healthworx (https://capitalatlas.ai/funds/healthworx) — Series B