# ZigZag Global

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/zigzag-global

- Industry: Software
- Headquarters: London, UK
- Website: www.zigzag.global
- Total disclosed funding: $19M
- Latest round: Series A (Nov 8, 2019)
- Investors on record: 3

## About

Based in the UK, ZigZag Global Ltd operates a comprehensive returns management platform that enhances the returns experience for e-commerce retailers and consumers, facilitating efficient and sustainable returns across diverse sectors.ZigZag Global Ltd, founded in 2015, is a London-based company specializing in returns management for e-commerce. The firm has undergone strategic pivots to enhance its offerings and operates independently without parent or subsidiary affiliations. Al Gerrie serves as both the Founder and CEO, bringing prior experience to the company. ZigZag has successfully raised USD 19.00 mn in funding through a SERIES A round led by Maersk Growth, marking a total amount raised of USD 19.00 mn across 4 deals, with the most recent deal concluded on March 8, 2021.ZigZag Global provides a comprehensive returns management platform designed to improve the e-commerce returns process for retailers and consumers. The platform features an intelligent returns portal that supports paid returns, live exchanges, and store credit options, helping retailers manage costs associated with returned items. The company serves a diverse clientele, including well-known retailers like Selfridges, Zara, and Superdry, as well as smaller businesses in sectors such as fashion, electronics, and homeware. ZigZag operates in over 170 countries, supported by a network of more than 1,500 global carriers to facilitate efficient returns regardless of location.For the year 2022, ZigZag Global reported a revenue of USD 16,621,676.40, with an EBITDA of USD -6,314,824.70. The company's revenue model is based on partnerships with retailers, who utilize ZigZag's platform for managing returns, generating income through various service offerings.ZigZag Global aims to leverage the recent funding from the SERIES A round to expand its product offerings and enhance its technology framework. The company is focused on developing new features for its returns platform and plans to penetrate additional markets to increase its global presence. Following its acquisition by Global Blue, S.A. in March 2021, ZigZag is poised to capitalize on synergies to boost growth and improve service delivery.

## Funding rounds

- Series A, Nov 8, 2019, $19M — Maersk Growth
- Seed, Aug 23, 2016, $0.2M — Ascension Ventures, Dolphin Finance Corporation

## Investors

- Ascension Ventures (https://capitalatlas.ai/funds/ascension-ventures) — Seed
- Dolphin Finance Corporation (https://capitalatlas.ai/funds/dolphin-finance-corporation) — Seed
- Maersk Growth (https://capitalatlas.ai/funds/maersk-growth) — Series A