# zenloop

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/zenloop

- Industry: Software
- Headquarters: Berlin, Germany
- Website: www.zenloop.com
- Total disclosed funding: $6.8M
- Latest round: Series A (Jun 15, 2020)
- Investors on record: 3

## About

zenloop GmbH is a Customer Experience Management platform that specializes in automating the collection and analysis of customer feedback to enhance satisfaction and loyalty across diverse industries.Founded in 2016 and headquartered in Berlin, Germany, zenloop GmbH focuses on providing a robust Customer Experience Management platform. The company was co-founded by Björn Kolbmüller, and as of January 2023, it has completed three funding rounds, with the latest being a Series A round where they raised EUR 6.1 mn led by Signals Venture Capital. The current company valuation is EUR 34.974 mn.zenloop primarily offers a Customer Experience Management (CXM) platform designed to collect, analyze, and act on customer feedback. Their core product focuses on automating the gathering of customer insights across various touchpoints, particularly during critical moments in the customer journey. The platform enables businesses to design and launch multi-channel surveys to measure customer satisfaction, Net Promoter Score (NPS), and overall customer sentiment. Key features include intelligent analysis that clusters and categorizes feedback, automatically identifying drivers of satisfaction and dissatisfaction. zenloop's client base encompasses various industries, including energy, retail, internet services, and financial services, serving businesses across multiple geographical markets such as Europe and beyond.zenloop generates revenue through a subscription-based model for its CXM platform, which encompasses various service tiers tailored to meet the needs of its diverse clientele. Clients engage with zenloop by subscribing to specific packages that include features such as automated feedback collection, advanced analytics, and customer retention tools. These packages cater to businesses seeking to enhance customer experience initiatives and typically operate on an annual or monthly billing cycle. The firm’s flagship offerings, including AI-driven insights and survey tools, are integral to its revenue structure, facilitating transactions primarily between businesses and their customers in a B2B context.In January 2023, zenloop GmbH discontinued its operations. Prior to this, the company had plans to leverage its recent Series A funding to enhance its platform’s capabilities and potentially explore new market opportunities, although specific new products or geographic expansions were not detailed due to the cessation of operations.

## Funding rounds

- Series A, Jun 15, 2020, $6.8M — Nauta Capital, Piton Capital, Signals Venture Capital

## Investors

- Nauta Capital (https://capitalatlas.ai/funds/nauta-capital) — Series A
- Piton Capital (https://capitalatlas.ai/funds/piton-capital) — Series A
- Signals Venture Capital (https://capitalatlas.ai/funds/signals-venture-capital) — Series A