# Zendesk

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/zendesk

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.zendesk.com
- Total disclosed funding: $70M
- Latest round: Series D (Sep 12, 2012)
- Investors on record: 8

## About

Zendesk, Inc. is a customer service software company that provides a comprehensive suite of solutions designed to enhance customer interactions across multiple channels, facilitating streamlined operations and improved service delivery.Founded in 2007 and headquartered in San Francisco, US, Zendesk, Inc. specializes in customer service solutions. The founders, Jason Noor and Mikkel Svane, established the company with a vision to improve customer support experiences. In 2014, Zendesk transitioned from Public to Private through a Secondary Buyout led by investors including Hellman & Friedman and Permira, raising USD 10,200 mn. The company has completed 12 significant investment deals since its inception, with the latest deal occurring on May 14, 2014.Zendesk specializes in providing comprehensive customer service solutions characterized by its AI-driven platforms that enhance customer interactions across various channels. The core offerings include Zendesk for customer service, Zendesk for employee service, and Zendesk for contact centers, designed to streamline operations with automated workflows and AI agents. Targeted at businesses in sectors like retail and healthcare, Zendesk serves over 100,000 companies globally, enabling efficient management of customer inquiries and personalized interactions.For the most recent fiscal year in 2021, Zendesk reported revenue of USD 1,338.60 mn, with an EBITDA loss of USD 10.21 mn. The company employs a subscription-based revenue model, allowing clients to access its suite of products through tiered pricing plans, ensuring continuous revenue generation through service renewals and expansions.Zendesk plans to utilize its recent capital infusion from the IPO for international expansion and to prepare for future growth initiatives. The company is focused on launching new products aimed at enhancing service capabilities and expanding into new geographic markets, particularly in Europe and Asia-Pacific, by 2025. The funding raised will support these efforts by enhancing product development and facilitating market entry.

## Funding rounds

- Series D, Sep 12, 2012, $45M — Benchmark, CRV, Index Ventures, Matrix Partners, Redpoint Ventures, Granite Asia, Goldman Sachs Asset Management, ESO Fund
- Series C, Dec 7, 2010, $19M — Benchmark, CRV, Matrix Partners
- Series B, Jul 27, 2009, $6M — Benchmark, CRV
- Series A, May 6, 2009 — CRV

## Investors

- CRV (https://capitalatlas.ai/funds/crv) — Series A, Series B, Series C, Series D
- Benchmark (https://capitalatlas.ai/funds/benchmark) — Series B, Series C, Series D
- Matrix Partners (https://capitalatlas.ai/funds/matrix-partners) — Series C, Series D
- Index Ventures (https://capitalatlas.ai/funds/index-ventures) — Series D
- Redpoint Ventures (https://capitalatlas.ai/funds/redpoint-ventures) — Series D
- Granite Asia (https://capitalatlas.ai/funds/granite-asia) — Series D
- Goldman Sachs Asset Management (https://capitalatlas.ai/funds/goldman-sachs-asset-management) — Series D
- ESO Fund — Series D