# WorkFlex Solutions

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/workflex-solutions

- Industry: Software
- Headquarters: Cincinnati, US
- Website: www.workflexsolutions.com
- Total disclosed funding: $3M
- Latest round: Series B (Mar 13, 2014)
- Investors on record: 1

## About

WorkFlex Solutions LLC provides advanced SaaS-based workforce auto-optimization solutions, focusing on enhancing intraday management for various sectors including call centers, healthcare, and financial services.Founded in 2009 and headquartered in Cincinnati, US, WorkFlex Solutions LLC specializes in workforce management solutions. The company received a total of USD 3.00 mn in funding through its Series B round led by CincyTech in October 2017. The company has executed 3 deals to date.WorkFlex Solutions LLC specializes in providing innovative SaaS-based workforce auto-optimization solutions, primarily focusing on intraday management for call centers and other sectors such as communications, financial services, and healthcare. The company's core offerings include the WorkFlex Manager, WorkFlex Alert, and WorkForce Scheduler, which are purpose-built to address the complexities of workforce performance management. These products facilitate near real-time matching of workforce supply and demand, allowing organizations to make on-demand scheduling adjustments and automate manual management tasks. By enhancing existing workforce management systems, WorkFlex aims to improve agent satisfaction, reduce management overhead, and boost overall service delivery efficiency. The company’s solutions serve a diverse client base, including BPOs and large service providers, across various geographical markets, including North America, Europe, and parts of Asia.WorkFlex Solutions operates on a subscription-based revenue model, providing clients with access to its suite of SaaS products tailored for workforce optimization. Clients typically engage in annual or multi-year subscription agreements that encompass the use of flagship tools such as Intelligent Intraday Automation™. These subscriptions are designed to offer continuous access to the latest updates and features, ensuring clients can leverage the full capabilities of the software. The transaction structure typically involves direct relationships with businesses that require scalable solutions to optimize their workforce management processes, with pricing plans aligned to the size and specific needs of the client organization. The company's business transactions emphasize value through improved customer satisfaction and increased agent performance, as well as significant cost savings over time.WorkFlex Solutions LLC is poised for future growth through the development of new products aimed at enhancing workforce optimization. The company plans to expand its market presence into additional regions, specifically targeting the European and Asian markets by 2025. The funds raised during the Series B round will be strategically utilized to support these initiatives and to strengthen its product offerings, further solidifying its position in the workforce management sector.

## Funding rounds

- Series B, Mar 13, 2014, $3M — CincyTech

## Investors

- CincyTech (https://capitalatlas.ai/funds/cincytech) — Series B