# virtualQ

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/virtualq

- Industry: Software
- Headquarters: Stuttgart, Germany
- Website: www.virtualq.io
- Total disclosed funding: $0.4M
- Latest round: Series A (May 9, 2018)
- Investors on record: 4

## About

virtualQ GmbH specializes in AI-driven callback and appointment management solutions that enhance customer service efficiency across diverse sectors, including insurance and retail. Their innovative technology helps businesses manage high call volumes effectively.Founded in 2014 in Stuttgart, Germany, virtualQ GmbH focuses on optimizing call management through advanced solutions. The company has successfully raised funding through three deals, with the most recent being a Series A round in May 2018, securing USD 0.4 million from investors including Constantia New Business, Coparion, and DON Ventures, alongside returning investor High-Tech Gründerfonds. The current company valuation stands at USD 1.373 mn. The founders are Niels Liebisch and Ulf Kühnapfel, with Jens Kuehnapfel serving as the CEO.virtualQ provides an advanced, AI-based callback and appointment management solution designed to enhance customer service efficiency across various industries. Their core product offerings include virtualQ Phone, virtualQ Web, and virtualQ Connect, which integrate seamlessly into existing systems to optimize call flows and manage high call volumes. These products are particularly aimed at businesses encountering peak call times, unexpected surges in customer inquiries, or consistently high workloads in service centers. By automating callback requests and appointment scheduling, virtualQ significantly reduces customer wait times, increases availability, and improves overall service quality. The company's solutions are utilized by businesses in sectors such as insurance, energy, retail, and BPO services, serving clients across multiple geographical markets, including Germany, Austria, Switzerland, and other European countries.Revenue generation for virtualQ is primarily structured around a subscription model for its SaaS solutions, allowing businesses to integrate their services into existing customer support frameworks. Clients engage with virtualQ via contracts that typically include setup fees and ongoing subscription payments based on usage metrics, such as volume of callbacks and appointments managed. The company’s flagship offerings—virtualQ Phone, virtualQ Web, and virtualQ Connect—are tailored to specific client needs, ensuring scalability and flexibility in pricing. Transactions involve direct relationships with business clients, focusing on B2B engagements, where companies leverage virtualQ’s technology to enhance their customer service operations. The service structure enables businesses to realize measurable improvements in efficiency and customer satisfaction, aligning with their organizational goals.In the upcoming years, virtualQ aims to expand its product offerings and penetrate new markets. The company plans to introduce additional features and enhancements to its existing solutions, aligning with customer feedback for improved functionality. Geographically, virtualQ is targeting expansion into more regions within Europe, aiming to establish a stronger presence by 2025. The USD 0.4 million raised in Series A funding in May 2018 will be utilized to support the development of these new products and market expansion initiatives.

## Funding rounds

- Series A, May 9, 2018, $0.4M — High-Tech Gruenderfonds, Coparion, Constantia New Business, DON Ventures
- Seed, Oct 14, 2015 — High-Tech Gruenderfonds

## Investors

- High-Tech Gruenderfonds (https://capitalatlas.ai/funds/high-tech-gruenderfonds) — Seed, Series A
- Coparion (https://capitalatlas.ai/funds/coparion) — Series A
- Constantia New Business (https://capitalatlas.ai/funds/constantia-new-business) — Series A
- DON Ventures — Series A