# viavoo

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/viavoo

- Industry: Software
- Headquarters: France
- Website: www.viavoo.com
- Total disclosed funding: $2M
- Latest round: Series B (Jan 5, 2012)
- Investors on record: 1

## About

Viavoo is a customer feedback analytics platform that empowers businesses by integrating diverse data sources to provide actionable insights and improve customer engagement.Founded by Thierry Desforges, viavoo is headquartered in France. The company specializes in customer feedback analytics, focusing on delivering insights through various data sources. In December 2013, viavoo raised EUR 1.590 mn in a Series B funding round led by Omnes Capital, bringing the total capital raised to EUR 1.590 mn. The company has engaged in five deals to date, with its current valuation at EUR 5.416 mn.Viavoo provides a unified customer feedback analytics platform that integrates data from various sources including surveys, online reviews, live chat, social media, and call transcripts. The platform is designed to deliver actionable insights by analyzing emotions, topics, and trends in customer feedback. By offering comprehensive data visualization tools, Viavoo enables brands to gain a holistic understanding of customer experiences, facilitating quick and confident decision-making. The company's solutions cater to businesses seeking to enhance customer intelligence and improve engagement across channels in markets such as Europe and North America. End users include customer experience professionals, marketers, and product teams who rely on this data to refine their strategies and enhance user satisfaction.In 2022, viavoo reported a revenue of EUR 2,245,768.70. The company operates on a subscription-based revenue model, offering tiered pricing plans that cater to different business sizes and needs. Clients typically engage with the platform through annual or monthly subscriptions, ensuring access to a full suite of analytic tools. Viavoo’s revenue structure focuses on B2B partnerships with enterprises seeking to optimize customer feedback management, with its flagship product serving as a central hub for gathering and analyzing feedback across multiple channels.Viavoo is focused on expanding its product offerings and market reach. The company is currently developing new features for its analytics platform, with plans for a release in early 2024. Additionally, viavoo aims to penetrate new markets in Asia and South America by mid-2024, leveraging its recent funding to enhance product development and marketing efforts. The EUR 500,000 raised in December 2013 will support these growth initiatives, allowing viavoo to innovate and expand its presence in the customer feedback analytics space.

## Funding rounds

- Series B, Jan 5, 2012, $2M — Omnes Capital

## Investors

- Omnes Capital (https://capitalatlas.ai/funds/omnes-capital) — Series B