# Ushur

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/ushur

- Industry: Software
- Headquarters: Santa Clara, US
- Website: www.ushur.com
- Total disclosed funding: $91M
- Latest round: Series C (Nov 4, 2022)
- Investors on record: 6

## About

Ushur, Inc., based in the US, specializes in Customer Experience Automation™ through an innovative platform that enhances customer engagement in various regulated industries such as healthcare, insurance, and financial services.Founded in 2014 and headquartered in Santa Clara, US, Ushur, Inc. operates in the realm of customer experience automation. The company received Series C funding of USD 50.60 mn in November 2022, led by Third Point Ventures and supported by investors including 8VC and Aflac Corporate Ventures. The total amount raised by Ushur is USD 50.60 mn, and it has a current company valuation of USD 148.26 mn. Simha Sadasiva serves as CEO, and together with Henry Peter, they have driven the company's growth since its inception, focusing on automating customer interactions across multiple platforms.Ushur specializes in Customer Experience Automation™ through its innovative platform, designed to enhance engagement across various regulated industries such as healthcare, insurance, and financial services. The core offerings of Ushur include AI Agents and the Agentic Experience Framework, which collectively enable organizations to automate workflows, streamline operations, and deliver personalized interactions at scale. These services facilitate seamless customer journeys by integrating multiple communication channels—such as SMS, email, and web interfaces—into a unified experience, allowing for real-time, intelligent engagement. Ushur's solutions cater to a diverse client base, including some of the world's most trusted brands, and are deployed across various geographical markets, including North America, Europe, and parts of Asia, where demand for efficient, compliant customer interactions is on the rise.Ushur generates revenue primarily through subscriptions to its Customer Experience Automation platform, which includes recurring fees for access to its AI-driven tools and services. The transaction structure involves B2B partnerships, where enterprises subscribe to the platform to enhance their customer engagement capabilities. Clients typically enter into contractual agreements that specify service levels and pricing models, enabling them to scale their use of Ushur's offerings based on their operational needs. While specific pricing details for individual products or services are not disclosed, the platform includes features such as automated workflows and AI Agents that are critical to its value proposition. As organizations increasingly seek to modernize and improve their service delivery, Ushur positions itself as a leader in facilitating these transformations through its advanced solutions.In November 2022, Ushur, Inc. raised USD 50.60 mn in Series C funding, led by Third Point Ventures along with other returning investors. The company plans to utilize this funding to improve its experience automation portfolio and enhance its platform. Furthermore, Ushur intends to expand into new regions and industry verticals, aiming to reach specific markets in both North America and Europe by late 2023.

## Funding rounds

- Series C, Nov 4, 2022, $51M — Third Point, 8VC, Iron Pillar, Aflac Corporate Ventures, Pentland Ventures
- Series B, Feb 9, 2021, $5M — Iron Pillar, Aflac Corporate Ventures
- Series B, Oct 16, 2020, $25M — Third Point, 8VC, Pentland Ventures
- Series A, Apr 9, 2019 — Plug and Play
- Series A, Jul 10, 2018, $11M — 8VC

## Investors

- 8VC (https://capitalatlas.ai/funds/8vc) — Series A, Series B, Series C
- Plug and Play (https://capitalatlas.ai/funds/plug-and-play) — Series A
- Third Point (https://capitalatlas.ai/funds/third-point) — Series B, Series C
- Pentland Ventures (https://capitalatlas.ai/funds/pentland-ventures) — Series B, Series C
- Iron Pillar (https://capitalatlas.ai/funds/iron-pillar) — Series B, Series C
- Aflac Corporate Ventures (https://capitalatlas.ai/funds/aflac-corporate-ventures) — Series B, Series C