# Usersnap

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/usersnap

- Industry: Internet
- Headquarters: Linz, Austria
- Website: www.usersnap.com
- Latest round: Seed (Mar 11, 2013)
- Investors on record: 1

## About

Based in Austria, Usersnap GmbH specializes in user feedback collection through its advanced platform, facilitating effective communication and workflow management for organizations seeking to improve their product development processes.Usersnap GmbH is dedicated to enhancing user feedback management. Founded in 2012, the company is headquartered in Linz, Austria. The founders include Florian Dorfbauer, Haymo Meran, and Josef Trauner, with Josef Trauner currently serving as CEO. Usersnap has completed 2 funding deals, with the most recent occurring on September 5, 2023, when saas.group LLC agreed to acquire Usersnap from Speedinvest, although the financial terms have not been disclosed.Usersnap's core offering is its User Feedback Platform, designed to enhance user feedback collection and streamline communication with stakeholders. This platform enables organizations to gather user insights effectively, allowing for continuous improvements that significantly impact product development. Users can annotate screenshots and recordings, conduct CSAT, NPS, and multi-choice surveys, and analyze feedback trends with auto-attached browser and website data. The platform serves a diverse client base, including global organizations with thousands of employees, to manage and prioritize user feedback workflows across various products. Usersnap's solutions are primarily marketed in North America and Europe, catering to businesses seeking to optimize their customer experience and product offerings.The revenue structure for Usersnap is primarily based on subscription models, where clients pay for access to the User Feedback Platform and its various tools. This business model allows for scalable growth, as organizations can select from different pricing plans tailored to their needs. Transactions are conducted directly between Usersnap and its clients, encompassing various sectors including technology, e-commerce, and service industries. Specific pricing details for each subscription plan are not publicly disclosed, but the offerings typically include options that cater to different business sizes and requirements. Usersnap's focus on providing effective solutions for user feedback management positions it as a key player in the market, driving consistent revenue through its established client relationships.Following the recent acquisition by saas.group LLC on September 5, 2023, Usersnap plans to leverage its resources for business acceleration globally. The company aims to explore new product offerings that enhance its User Feedback Platform, although specific details and release dates are yet to be announced. Additionally, Usersnap is looking to expand into new markets across Europe and North America to reach a broader clientele. The acquisition is expected to facilitate these initiatives by providing the necessary financial and strategic support.

## Funding rounds

- Seed, Mar 11, 2013 — Speedinvest

## Investors

- Speedinvest (https://capitalatlas.ai/funds/speedinvest) — Seed