# Ultimate.ai

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/ultimate-ai

- Industry: Software
- Headquarters: Berlin, Germany
- Website: www.ultimate.ai
- Total disclosed funding: $20M
- Latest round: Series A (Nov 1, 2020)
- Investors on record: 6

## About

Founded in 2017 and based in Berlin, Germany, Ultimate.ai GmbH is a customer support management software that provides an AI customer automation service that replies to chat, social, and emails. In March 2024, Zendesk, Inc., a portfolio company of Hellman & Friedman, GIC, Abu Dhabi Investment Authority, and Permira, agreed to acquire Ultimate.ai from SAP, Techstars Ventures, HV Capital, and Maki.vc, Felicis Ventures, Horizon 2020, and OMERS Ventures.

The company offers customer support automation through AI technology. The company offerings include UltimateGPT, which allows businesses to launch AI bots, handling FAQ-style, ticket automation, chat automation, and many more. The no-code Dialogue Builder further facilitates customization for handling complex customer interactions.

## Funding rounds

- Series A, Nov 1, 2020, $19M — HV Capital, Felicis Ventures, OMERS Ventures, Maki.vc
- Seed, Nov 4, 2019 — HV Capital, Maki.vc
- Seed, Sep 18, 2018, $1.3M — HV Capital, Maki.vc
- Seed, Sep 1, 2017 — SAP, Techstars

## Investors

- SAP — Seed
- Techstars (https://capitalatlas.ai/funds/techstars) — Seed
- HV Capital (https://capitalatlas.ai/funds/hv-capital) — Seed, Series A
- Maki.vc (https://capitalatlas.ai/funds/maki-vc) — Seed, Series A
- Felicis Ventures (https://capitalatlas.ai/funds/felicis-ventures) — Series A
- OMERS Ventures (https://capitalatlas.ai/funds/omers-ventures) — Series A