# UJET

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/ujet

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.ujet.co
- Total disclosed funding: $163M
- Latest round: Series D (Sep 24, 2024)
- Investors on record: 11

## About

Based in the US, UJET, Inc. provides comprehensive AI-powered solutions aimed at enhancing customer experience through its innovative cloud-based Contact Center as a Service (CCaaS) platform.UJET, Inc. is a cloud-based contact center solutions provider founded in 2015 and headquartered in San Francisco, US. The company has raised USD 76 mn in its latest funding round, Series D, led by Sapphire Ventures, with notable participation from Citi Ventures, DCM, Ericsson Ventures, GV, Ion Pacific, KeyCorp, and Kleiner Perkins. Anand J is the founder and CEO, and he has a history of entrepreneurial ventures prior to UJET. The firm has successfully completed 7 deals, with the most recent deal occurring on September 24, 2024, reaching a total valuation of USD 462.34 mn.UJET offers a comprehensive suite of AI-powered solutions designed to enhance customer experience (CX) through its cloud-based Contact Center as a Service (CCaaS) platform. The core product set includes Intelligent Omnichannel Virtual Agents, Agent Assist tools that empower service representatives with AI-driven insights, and Workforce Management (WFM) solutions that simplify forecasting and scheduling. Their platform facilitates seamless interactions across various communication channels, allowing businesses to modernize their customer service processes effectively. UJET serves a diverse client base ranging from small and medium-sized businesses to large enterprises across industries such as financial services, healthcare, retail, and travel and hospitality. The company has established a significant presence in North America, Europe, and parts of Asia, providing tailored solutions that address specific industry needs, such as enhancing patient care in healthcare or improving customer loyalty in retail.UJET operates on a subscription-based revenue model, where clients typically engage with the platform through various pricing tiers tailored to their specific service needs. This structure allows enterprises to choose a plan that aligns with their customer engagement volume and service complexity. UJET's offerings include flagship services such as Intelligent Omnichannel solutions and Agent Assist tools, which are crucial for delivering high-quality customer interactions. The company establishes direct relationships with its clients, often involving long-term contracts and partnerships that ensure ongoing support and updates. The revenue generated from these subscriptions is complemented by the potential for additional integrations with technology partners, enhancing the overall value proposition for clients.In September 2024, UJET, Inc. raised USD 76 mn in Series D funding led by Sapphire Ventures, with participation from other investors. The company plans to utilize the funding for the development of its product. UJET is focused on expanding its product offerings and entering new geographic regions to enhance its market reach. Specific plans include the launch of advanced capabilities and features designed for its AI solutions, with the intention of rolling them out in the next 12 months. In July 2025, Onix, a portfolio company of Tailwind Capital, acquired UJET, Inc. Financial terms of the transaction were not disclosed.

## Funding rounds

- Series D, Sep 24, 2024, $76M — Kleiner Perkins, DCM, Sapphire Ventures, GV, Citi Ventures, Ericsson Ventures, Ion Pacific, KeyCorp
- Series C, Jun 24, 2020, $55M — Kleiner Perkins, Sapphire Ventures, GV, Resolute Ventures, Citi Ventures
- Series B, Feb 13, 2018, $18M — Kleiner Perkins, DCM, GV, Citi Ventures
- Series A, May 4, 2017, $10M — Kleiner Perkins, DCM, Relay Ventures, Comerica Bank, Resolute Ventures
- Seed, Apr 2, 2016, $4M — DCM, Relay Ventures, Resolute Ventures

## Investors

- DCM (https://capitalatlas.ai/funds/dcm) — Seed, Series A, Series B, Series D
- Relay Ventures (https://capitalatlas.ai/funds/relay-ventures) — Seed, Series A
- Resolute Ventures (https://capitalatlas.ai/funds/resolute-ventures) — Seed, Series A, Series C
- Kleiner Perkins (https://capitalatlas.ai/funds/kleiner-perkins) — Series A, Series B, Series C, Series D
- Comerica Bank — Series A
- GV (https://capitalatlas.ai/funds/gv) — Series B, Series C, Series D
- Citi Ventures (https://capitalatlas.ai/funds/citi-ventures) — Series B, Series C, Series D
- Sapphire Ventures (https://capitalatlas.ai/funds/sapphire-ventures) — Series C, Series D
- Ericsson Ventures (https://capitalatlas.ai/funds/ericsson-ventures) — Series D
- Ion Pacific (https://capitalatlas.ai/funds/ion-pacific) — Series D
- KeyCorp — Series D