# Ubiquity Global Services

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/ubiquity-global-services

- Industry: Outsourcing
- Headquarters: New York, US
- Website: www.ubiquity.com
- Total disclosed funding: $8M
- Latest round: Series B (Nov 13, 2013)
- Investors on record: 2

## About

Ubiquity Global Services, Inc. is a provider of Business Process Outsourcing (BPO) solutions, delivering customer experience, back-office support, and risk management services to various industries worldwide.Founded in 2012, Ubiquity Global Services, Inc. operates from its headquarters in New York, US. The company specializes in BPO solutions and has undergone strategic shifts, including its acquisition by Utica Leaseco in December 2020, enhancing its operational capabilities. Ubiquity's co-founders include Corey Besaw, Franz Schwarzinger, Greg Atkinson, Ibrahim MEGUETTEF, and Jacqueline H, with Matthew Nyren currently serving as CEO. The company has successfully completed 6 deals, with its latest funding round being a Series B amounting to USD 4.00 mn, led by Pritzker Group Venture Capital, which matches the total amount raised.Ubiquity specializes in providing comprehensive Business Process Outsourcing (BPO) solutions that include customer experience (CX), back-office support, and risk management services. Their offerings consist of customer service, technical support, lead generation, receivables management, loyalty programs, and specialized non-voice services. Ubiquity serves a diverse range of industries including banking, finance, healthcare, retail, logistics, travel, and fintech, focusing on personalized and data-driven customer experiences. The company operates globally across North America, Central America, South America, Europe, and Asia, ensuring localized support.Ubiquity generates revenue through partnerships and a client-focused service delivery model, engaging clients with tailored BPO services. Their agreements, which may involve varied pricing plans, are designed to reflect the complexity of the services rendered. Ubiquity's flagship offerings, such as the BreakthroughIQ™ framework, enhance customer interactions and operational efficiency while ensuring scalable engagements that cater to clients of all sizes.Ubiquity plans to leverage its recent Series B funding of USD 4.00 mn to further develop its service offerings and enhance its geographical presence. The company is exploring expansion into new markets within Europe and Asia by 2025, aiming to increase its operational footprint. Additionally, Ubiquity is focused on launching innovative products to improve its BPO services, although specific launch dates are yet to be announced. Recent developments, including the strategic acquisition of assets, position the company to strengthen its capabilities in existing markets.

## Funding rounds

- Series B, Nov 13, 2013, $4M — Pritzker Group Venture Capital
- Series A, Oct 4, 2012, $4M — Pritzker Group Venture Capital, Armilar Venture Partners

## Investors

- Pritzker Group Venture Capital (https://capitalatlas.ai/funds/pritzker-group-venture-capital) — Series A, Series B
- Armilar Venture Partners (https://capitalatlas.ai/funds/armilar-venture-partners) — Series A