# Typewise

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/typewise

- Industry: Software
- Headquarters: Binningen, Switzerland
- Website: www.typewise.app
- Total disclosed funding: $1M
- Latest round: Seed (Jun 12, 2020)
- Investors on record: 2

## About

Typewise AG specializes in an AI customer service platform that enhances customer interactions through automation, providing seamless communication across multiple channels while maintaining a brand’s unique tone of voice.Typewise AG, founded in 2019, is headquartered in Binningen, Switzerland. The company offers an AI-driven customer service platform designed for enterprises, enhancing communication through advanced automation. The founders, David Eberle and Janis Berneker, have prior experience in the tech sector. As of November 2020, Typewise raised EUR 1 million in Seed funding, totaling EUR 1 million in capital raised over two deals.Typewise offers a sophisticated AI customer service platform designed to enhance customer interactions through advanced automation and intelligent assistance. The platform integrates multi-agent AI capabilities, allowing for seamless routing of customer inquiries across various channels such as email, chat, and messaging to both AI and human agents. Typewise’s technology is tailored to maintain a brand's unique tone of voice, providing personalized and efficient service in over 50 languages. Key features include automated case handling, real-time message translation, and intelligent response drafting that learns from previous interactions. Typewise primarily serves enterprises across multiple sectors, enhancing operational efficiency and customer satisfaction for clients in markets such as Europe, North America, and Asia.Typewise operates on a subscription-based revenue model, targeting businesses that require robust customer service solutions. Clients subscribe to the platform's services, which may include features such as autonomous case handling, magic reply functionalities, and insights analytics, among others. The company structures its offerings to serve various client segments, including B2B partnerships and direct transactions with large organizations seeking to improve their customer support capabilities. Specific pricing plans are tailored to the needs of enterprise clients, reflecting the scale of deployment and the complexity of integration required. Typewise has positioned itself in the AI-driven customer service space, focusing on delivering measurable efficiency gains and operational savings.Typewise plans to leverage the EUR 1 million raised in Seed funding from November 2020 to further develop its platform and enhance product offerings. Upcoming products include advanced features designed to improve automation and customer interaction by the end of 2023. The company is targeting expansion into new markets, specifically in North America and Asia, aiming for a launch by mid-2024.

## Funding rounds

- Seed, Jun 12, 2020, $1M — StartAngels Network, Swiss ICT Investor Club

## Investors

- StartAngels Network — Seed
- Swiss ICT Investor Club (https://capitalatlas.ai/funds/swiss-ict-investor-club) — Seed