# Tymely A.I.

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/tymely-a-i

- Industry: Software
- Headquarters: Tel Aviv, Israel
- Website: www.tymely.ai
- Total disclosed funding: $7M
- Latest round: Seed (Sep 19, 2022)
- Investors on record: 3

## About

Based in Tel Aviv, Israel, and founded by Ohad Rozen (CEO), and Roy Penn (CTO) in 2022, Tymely A.I. Ltd. offers artificial intelligence (AI)-backed platform that enables eCommerce websites to handle their customer support in the form of texts, emails, live chats, etc with human-level accuracy. In September 2022, Tymely A.I. Ltd. raised USD 7 million in Seed funding co-led by D. E. Shaw Group and Hetz Ventures, with participation from 97212 Ventures.

Timely is an AI-based outsourced contact centre that handles customer support and services using a hybrid NLP (Natural Language Processing) technique whose responses are vetted by humans in order to provide faster and more adept customer care while lowering costs. To enable client retention and eliminate human participation in answering repetitive concerns, the company delivers detailed responses to customers and takes required steps, including refunds or exchanges.

The firm charges USD 1.5 per issue that has been resolved.

The company intends to use the September 2022 funding to automate its customer service capabilities using natural language processing (NLP).

## Funding rounds

- Seed, Sep 19, 2022, $7M — D. E. Shaw & Co, Hetz Ventures, 97212 Ventures

## Investors

- D. E. Shaw & Co (https://capitalatlas.ai/funds/d-e-shaw-co) — Seed
- Hetz Ventures (https://capitalatlas.ai/funds/hetz-ventures) — Seed
- 97212 Ventures (https://capitalatlas.ai/funds/97212-ventures) — Seed