# Twine AI Pty.

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/twine-ai-pty

- Industry: Software
- Headquarters: Sydney, Australia
- Website: www.twine.com/
- Total disclosed funding: $1.5M
- Latest round: Seed (Feb 18, 2025)
- Investors on record: 1

## About

Twine AI Pty. Ltd. is an innovative technology company specializing in the automatic extraction and analysis of feedback from sales and customer service calls, transforming this data into actionable insights for product teams.Twine AI Pty. Ltd. was founded in 2024 in Sydney, Australia, focusing on leveraging customer feedback to inform product development. The company has completed a notable deal on February 20, 2025. The founder has a background in developing customer-centric technology solutions, although specific prior ventures are not disclosed.Twine offers a sophisticated platform designed to automatically extract and analyze feedback from sales and customer service calls, turning this data into actionable intelligence for product and go-to-market teams. The core functionalities of Twine include the identification of product insights, thematic digests that highlight top feedback trends, and personalized enablement features that scale across organizations. By doing so, Twine aims to bridge the gap between customer feedback and product development, aligning product roadmaps with real customer demand. The platform has gained traction among various companies, notably in sectors such as e-commerce and technology, with clients including Tapcart and Trace. Twine's services are utilized primarily in North America and Europe, catering to teams that seek to enhance their understanding of customer needs and improve decision-making processes.Twine operates on a subscription-based revenue model, providing various pricing plans for its suite of products and services. Clients engage with the platform through annual or monthly subscriptions, which grant access to the tools for extracting and analyzing customer feedback. The transactions typically involve companies that utilize Twine’s offerings to streamline their data-driven decision-making processes. The service is particularly beneficial to product managers and customer success teams who require detailed insights into customer sentiment and feedback trends. Twine's pricing structure accommodates organizations of different sizes, allowing for scalability as client needs evolve. The focus on enhancing customer insights positions Twine as a critical resource for businesses aiming to leverage client feedback for growth and product development.Looking ahead, Twine plans to introduce new products aimed at enhancing the analysis capabilities of its platform, with specific launch dates yet to be announced. The company is also strategizing an expansion into the Asian market by the end of 2025, targeting countries with burgeoning e-commerce sectors. The funding from the recent deal on February 20, 2025, will be utilized to develop these new products and support the expansion efforts into new geographic regions.

## Funding rounds

- Seed, Feb 18, 2025, $1.5M — AirTree Ventures

## Investors

- AirTree Ventures (https://capitalatlas.ai/funds/airtree-ventures) — Seed