# Thread Magic

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/thread-magic

- Industry: Software
- Headquarters: New York, US
- Website: www.getthread.com
- Total disclosed funding: $6.6M
- Latest round: Seed (Apr 15, 2025)
- Investors on record: 2

## About

Founded in 2019 and based in New York, US, Thread Magic, Inc., offers real-time chat, pods, swarming, and co-managed IT, integrating with various platforms. The company was co-founded by Mark Alayev (CEO), and Matthew Linn. Thread Magic's service experience platform facilitates customer support interactions, which reduces resolution times. By leveraging AI-powered automation, Thread Magic simplifies tasks such as time entries, as well as its offerings eliminate traditional ticketing systems, enabling real-time customer support wherever clients are and automating routine tasks with Magic AI, reducing manual efforts. The firm generates its revenue by charging for its plans. It charges USD 520 per month for the Scale plan. Additionally, the firm charges customized prices for Enterprise plans. In December 2025, Thread Magic, Inc. raised USD 18 million in growth funding led by Susquehanna Growth Equity, with participation from Headline.

The company plans to utilize the December 2025 funding to expand its technology portfolio by adding an artificial intelligence service desk platform, strengthen its position in managed service provider solutions, and support development of autonomous artificial intelligence for intelligent service delivery.

## Funding rounds

- Seed, Apr 15, 2025, $3.9M — Headline, Integr8d Capital
- Seed, Jul 1, 2022, $2.7M — Integr8d Capital

## Investors

- Integr8d Capital (https://capitalatlas.ai/funds/integr8d-capital) — Seed
- Headline (https://capitalatlas.ai/funds/headline) — Seed