# Thankful AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/thankful-ai

- Industry: Software
- Headquarters: Venice, US
- Website: www.thankful.ai
- Total disclosed funding: $12M
- Latest round: Series A (Sep 27, 2021)
- Investors on record: 9

## About

Thankful AI, Inc. is a United States-based company specializing in AI-driven solutions aimed at enhancing customer service operations and engagement through innovative technology.Thankful AI, Inc. develops AI tools designed to streamline customer service processes. Founded in 2016 in Venice, US by Ted Mico, the company has engaged in 5 funding rounds. The most recent funding was a Series A round, where the company raised USD 12.00 mn on July 13, 2023. Alpha Edison led this round, which also included investors such as Bonfire Ventures, Gaingels, and others.Thankful AI, Inc. offers a sophisticated Customer Service AI platform that improves customer engagement by removing traditional support structures like case numbers and tickets. Their main product enables seamless interactions across various channels including voice, chat, SMS, email, and social media, catering primarily to customer-focused brands that prioritize individual customer relationships. Its solutions are targeted at businesses in North America and Europe, allowing them to effectively scale their customer service while maintaining personalized interactions.Thankful AI generates revenue through a subscription model where clients pay for access to its suite of AI customer service tools. This model allows businesses to choose from multiple service tiers, accommodating various operational needs and sizes. Revenue is primarily derived from partnerships with companies aiming to enhance their customer service capabilities through AI innovations.Following the acquisition by Gladly Software, Inc. in July 2023, Thankful AI, Inc. plans to leverage the resources of its parent company to expand its helpdesk platform capabilities. The acquisition will support the development of new products designed to improve customer service solutions. Future strategies include targeting new market opportunities within the broader customer service sector, utilizing the recent funding to enhance product offerings and increase market penetration.

## Funding rounds

- Series A, Sep 27, 2021, $12M — Greycroft, TenOneTen Ventures, Miramar Capital Partners, Alpha Edison, Gaingels, Bonfire Ventures, Omega Venture Partners
- Seed, Feb 1, 2019 — Greycroft, Amplify, Stage Venture Partners, Bonfire Ventures

## Investors

- Greycroft (https://capitalatlas.ai/funds/greycroft) — Seed, Series A
- Amplify (https://capitalatlas.ai/funds/amplify) — Seed
- Stage Venture Partners (https://capitalatlas.ai/funds/stage-venture-partners) — Seed
- Bonfire Ventures (https://capitalatlas.ai/funds/bonfire-ventures) — Seed, Series A
- TenOneTen Ventures (https://capitalatlas.ai/funds/tenoneten-ventures) — Series A
- Miramar Capital Partners (https://capitalatlas.ai/funds/miramar-capital-partners) — Series A
- Alpha Edison (https://capitalatlas.ai/funds/alpha-edison) — Series A
- Gaingels (https://capitalatlas.ai/funds/gaingels) — Series A
- Omega Venture Partners (https://capitalatlas.ai/funds/omega-venture-partners) — Series A