# Textel CX

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/textel-cx

- Industry: Software
- Headquarters: St. Louis, US
- Website: www.textel.net
- Total disclosed funding: $5M
- Latest round: Series A (Oct 20, 2020)
- Investors on record: 3

## About

Textel CX Inc. is a communications technology company specializing in AI-driven SMS solutions that enhance customer engagement and streamline service interactions across industries.Textel CX Inc., founded in 2014 in St. Louis, US, provides intelligent SMS communication solutions for businesses. The company is led by CEO James Diel, who has a history of innovation in tech startups. Textel has successfully raised USD 4.00 mn through its Series A round, led by Cultivation Capital. The latest funding round, completed on January 19, 2023, brings the total amount raised to USD 4.00 mn across three deals.Textel’s flagship offering is its AI SMS Intelligent Virtual Agent (IVA), designed to facilitate personalized SMS communication for businesses. The platform automates customer service interactions, providing real-time messaging capabilities that integrate seamlessly with existing Customer Relationship Management (CRM) systems. Textel serves over 19,000 organizations across various sectors, including retail, healthcare, and finance, with its services available in North America, Europe, and parts of Asia.Textel generates revenue through a subscription-based model, allowing clients to access the SMS IVA and its features via customizable tiered pricing plans. This model primarily focuses on recurring subscriptions from businesses utilizing intelligent automation for customer support. Clients can choose from several packages that include automated messaging campaigns, real-time analytics, and enhanced security measures, aimed at improving customer interaction and operational efficiency.Textel plans to leverage its recent funding to expand its product offerings and enter new markets. The company aims to enhance its SMS IVA with additional features tailored for specific industries, targeting a launch in the next fiscal year. Furthermore, Textel seeks to expand its footprint in international markets, particularly in Europe and Asia, by the end of 2024. The acquisition of Textel CX Inc. by Ai Software, LLC in January 2023 is expected to facilitate these growth initiatives, although financial terms of the deal have not been disclosed.

## Funding rounds

- Series A, Oct 20, 2020, $4M — Capital Midwest Fund, Cultivation Capital, Stout Street Capital
- Seed, Dec 14, 2019, $1M — Cultivation Capital, Stout Street Capital

## Investors

- Cultivation Capital (https://capitalatlas.ai/funds/cultivation-capital) — Seed, Series A
- Stout Street Capital (https://capitalatlas.ai/funds/stout-street-capital) — Seed, Series A
- Capital Midwest Fund (https://capitalatlas.ai/funds/capital-midwest-fund) — Series A