# TaskUs

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/taskus

- Industry: Outsourcing
- Headquarters: New Braunfels, US
- Website: www.taskus.com
- Total disclosed funding: $15M
- Latest round: Series A (Jun 8, 2015)
- Investors on record: 1

## About

Founded in 2008 by CEO Bryce Maddock and President Jaspar Weir and based in Texas, US, TaskUs, Inc. operates as a provider of business process outsourcing services and solutions such as customer service, back-office support, and customer experience consulting services to startups. The company serves the entertainment and gaming industry along with fintech, health tech, Hitech, retail and eCommerce, social media, and travel and transportation industries. TaskUs serves over 100 clients including Uber, Netflix, Oscar, Coinbase, and Zoom. 

In 2018, Blackstone Group acquired a 60% majority stake in TaskUs, Inc. from Navegar for USD 250 million. In 2021, the company announced its IPO of 13.2 million shares for USD 23 per share raising USD 303.6 million. The company trades on the Nasdaq Global Select Market under the ticker symbol, TASK. As of 2021, the company staffs about 27,500 employees across eighteen locations in the Philippines, Taiwan, India, Mexico, Greece, Ireland, Colombia, and the United States. 

The company’s service portfolio includes digital customer experience offering client services such as general CX-voice, sales generation, billing support, and digital support such as email, chat, SMS, social media, and in-app messaging for over 90 brands. Additionally, the firm offers content security and content moderation, AI and machine learning (ML) operations such as audio and data annotation, AI process development, video processing, sensor processing, and image tagging among others. TaskUs also offers consulting services such as CX strategy, talent enablement, and digital transformation.  

96% of the company’s revenue in 2020 was delivered from non-voice digital channels or omnichannel services. The company recorded revenue of USD 478.05 million in 2020. 

The investment by the Blackstone Group in 2018 will help accelerate the company’s growth, increase its investment in consulting, technology, and innovation, as well as expand its geographical footprint in untapped markets such as Europe, India, and Latin America, and expand in existing markets in the US, the Philippines, Mexico, and Taiwan. TaskUs intends to use the net proceeds received from the IPO, together with cash on hand, to satisfy payments of about USD 127.4 million in respect of vested phantom shares held by certain current and former employees.

## Funding rounds

- Series A, Jun 8, 2015, $15M — Navegar

## Investors

- Navegar (https://capitalatlas.ai/funds/navegar) — Series A