# Talkdesk

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/talkdesk

- Industry: Software
- Headquarters: Palo Alto, US
- Website: www.talkdesk.com/
- Total disclosed funding: $498M
- Latest round: Series D (May 21, 2021)
- Investors on record: 14

## About

Based in California, US, and established in 2011, Talkdesk, Inc. is the provider of customer experience solutions for customer-centric businesses. Tiago Paiva is the founder and current CEO of the company. In May 2021, Talkdesk, Inc. raised USD 230 million in series C funding from Alpha Square Group, TI Platform Management, and Whale Rock Capital Partners, including Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital Holdings. The series D funding values Talkdesk, Inc. at USD 9.12 billion post-money.

The company provides a browser-based call center platform solution called contact center software-CX cloud for small enterprises that offers services that include allowing users to optimize calls and know who is calling before answering the phone, providing a summary of the clients with information from the company’s customer relationship management (CRM), helpdesk, back-office solutions, and communal and business networking sites. It also offers call monitoring, real-time monitoring, and historical reports to help you understand the performance of the call center agents.

Talkdesk generates revenue through a subscription-based SaaS model offering cloud contact center solutions. Its pricing plans include the CX Cloud Digital Essentials at USD 85 per user per month, CX Cloud Voice Essentials at USD 105 per user per month, and the CX Cloud Elite at USD 165 per user per month, all requiring a minimum 3-year commitment. Customers may also opt for per-hour login consumption or concurrent usage pricing.

## Funding rounds

- Series D, May 21, 2021, $230M — Top Tier Capital Partners, Viking Global Investors, Whale Rock Capital Partners, Willoughby Capital, Franklin Templeton, Transpose Platform Management, Amity Ventures, Alpha Square Group
- Series C, Jul 15, 2020, $143M — Top Tier Capital Partners, Viking Global Investors, Lead Edge Capital, Willoughby Capital, Franklin Templeton, Skip Capital, Threshold Ventures
- Series B, Sep 20, 2018, $100M — Viking Global Investors, Threshold Ventures
- Series A, Oct 7, 2015, $6.2M — Storm Ventures, Salesforce Ventures, Threshold Ventures
- Series A, Mar 27, 2015, $15M — Storm Ventures, Threshold Ventures
- Seed, Jul 8, 2014, $3.6M — Storm Ventures, 500 Global
- Seed, Oct 31, 2011, $0.5M — 500 Global

## Investors

- 500 Global (https://capitalatlas.ai/funds/500-global) — Seed
- Storm Ventures (https://capitalatlas.ai/funds/storm-ventures) — Seed, Series A
- Threshold Ventures (https://capitalatlas.ai/funds/threshold-ventures) — Series A, Series B, Series C
- Salesforce Ventures (https://capitalatlas.ai/funds/salesforce-ventures) — Series A
- Viking Global Investors (https://capitalatlas.ai/funds/viking-global-investors) — Series B, Series C, Series D
- Top Tier Capital Partners (https://capitalatlas.ai/funds/top-tier-capital-partners) — Series C, Series D
- Lead Edge Capital (https://capitalatlas.ai/funds/lead-edge-capital) — Series C
- Willoughby Capital — Series C, Series D
- Franklin Templeton (https://capitalatlas.ai/funds/franklin-templeton) — Series C, Series D
- Skip Capital (https://capitalatlas.ai/funds/skip-capital) — Series C
- Whale Rock Capital Partners — Series D
- Transpose Platform Management (https://capitalatlas.ai/funds/transpose-platform-management) — Series D
- Amity Ventures (https://capitalatlas.ai/funds/amity-ventures) — Series D
- Alpha Square Group — Series D