# Surveypal

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/surveypal

- Industry: Software
- Headquarters: Tampere, Finland
- Website: www.surveypal.com
- Total disclosed funding: $1M
- Latest round: Seed (Mar 12, 2015)
- Investors on record: 2

## About

Based in Finland, Surveypal Inc. specializes in customer feedback and experience management solutions, providing organizations with tools to efficiently gather and analyze customer insights across various platforms.Founded in 2007 in Tampere, Finland, Surveypal Inc. focuses on delivering customer feedback solutions. The company has executed four funding deals, with the latest being a Seed round in which they raised USD 1.00 mn from investors including Finnvera and Vendep, contributing to a total of USD 2.00 mn raised since inception. The CEO, Esa-Matti Karine, plays a pivotal role in steering the company's operational strategies, while Ilkka Kaikuvuo and Tom Toivonen are also associated with the company's development.Surveypal primarily offers a Customer Feedback and CX Management platform designed to streamline the collection, analysis, and actioning of customer feedback across various touchpoints. Their core product suite includes a robust Survey Tool that enables organizations to create customizable surveys to gather insights through multiple channels, such as online, in-app, and in-person. This tool facilitates seamless feedback collection, helping companies—from sectors like retail, healthcare, eCommerce, and hospitality—to understand customer sentiment and improve service delivery. Surveypal’s CXM platform aggregates this feedback, utilizing advanced AI-driven text and sentiment analysis to reveal actionable insights that inform strategic decisions. The platform serves clients in diverse markets, including North America, Europe, and Asia-Pacific, positioning itself as a vital partner for businesses aiming to enhance customer experience and loyalty.Surveypal operates on a subscription-based revenue model, allowing clients to access their products and services through various pricing plans tailored to the size and needs of the organization. This structure typically involves monthly or annual fees that grant users access to the Survey Tool and CXM platform. Clients, ranging from small businesses to large enterprises, engage with Surveypal by purchasing subscriptions that enable them to collect and analyze customer feedback efficiently. The services provided are designed to support ongoing customer experience initiatives, allowing organizations to implement changes based on the insights garnered from the feedback collected. Additionally, Surveypal partners with various integration platforms, enhancing the usability of their services within existing business ecosystems, thereby driving client retention and satisfaction.Looking ahead, Surveypal aims to enhance its product offerings by developing new tools designed to further optimize customer feedback processes. The company is also exploring expansion into additional regions, particularly targeting the Asia-Pacific market by the end of 2024. The recent funding round, which raised an undisclosed amount from Lagoon Capital, will be allocated to support these product development initiatives and facilitate geographic expansion efforts.

## Funding rounds

- Seed, Mar 12, 2015, $1M — Finnvera, Vendep

## Investors

- Finnvera (https://capitalatlas.ai/funds/finnvera) — Seed
- Vendep (https://capitalatlas.ai/funds/vendep) — Seed