# SupportLogic

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/supportlogic

- Industry: Software
- Headquarters: San Jose, US
- Website: www.supportlogic.io
- Total disclosed funding: $53M
- Latest round: Series B (Oct 12, 2021)
- Investors on record: 5

## About

SupportLogic, Inc. is a US-based company that provides an innovative Support Experience Management Platform, leveraging artificial intelligence to enhance enterprise customer support processes.SupportLogic, Inc. was founded in 2016 in San Jose, US. The company focuses on transforming enterprise customer support through its AI-driven platform. The founder and CEO, Krishna Raja, has a history of leading technology ventures. The firm has successfully raised capital through five funding deals, with the latest funding round being a Series B, where they secured USD 50.00 mn from notable investors, including Emergent Ventures and General Catalyst Partners. The total amount raised by the company stands at USD 50.00 mn, with a current valuation of USD 180.55 mn.SupportLogic specializes in providing an advanced Support Experience Management Platform that integrates artificial intelligence to enhance enterprise customer support. The platform's core offerings include the Cognitive AI Cloud, AI Analytics, and various AI agents such as the Knowledge Agent, Escalation Agent, and Sentiment Agent. These products are designed to address complex challenges in customer support, including reducing escalations, managing knowledge gaps, and automating manual processes. By consolidating and normalizing data from multiple systems of record, SupportLogic enables organizations to maintain contextual memory across customer interactions, offering real-time insights and proactive engagement. The company serves a diverse client base, including well-known enterprises in North America and Europe, aiming to elevate customer support experiences across various industries.SupportLogic generates revenue through subscription-based pricing models for its suite of AI-driven support solutions, which cater primarily to B2B clients. The firm offers flexible pricing plans that allow customers to tailor their use of various agents and analytics features based on their specific needs. Clients typically subscribe to the platform for a set term, gaining access to ongoing updates and support services while benefiting from the latest enhancements in AI technology. The structure of these transactions not only emphasizes long-term partnerships but also fosters a continuous evolution of the customer support process, enabling organizations to adapt quickly to changing market demands. As such, SupportLogic's offerings are strategically aligned with the increasing necessity for sophisticated, data-driven support solutions in today’s competitive landscape.In November 2022, SupportLogic, Inc. raised USD 50.00 mn in growth capital funding from new investor CIBC Innovation Banking. The company plans to utilize this funding to expand its market presence and support product development initiatives. Upcoming plans include the design and launch of new features for their platform, although specific product release dates are yet to be announced. Additionally, SupportLogic is targeting expansion into new geographic regions with the aim of entering additional markets by the end of 2023.

## Funding rounds

- Series B, Oct 12, 2021, $50M — Sierra Ventures, General Catalyst Partners, WestBridge Capital Partners, Emergent Ventures
- Series A, Aug 18, 2020 — Sierra Ventures, Sorenson Capital
- Seed, May 3, 2018, $2.9M — Sierra Ventures

## Investors

- Sierra Ventures (https://capitalatlas.ai/funds/sierra-ventures) — Seed, Series A, Series B
- Sorenson Capital (https://capitalatlas.ai/funds/sorenson-capital) — Series A
- General Catalyst Partners (https://capitalatlas.ai/funds/general-catalyst-partners) — Series B
- WestBridge Capital Partners (https://capitalatlas.ai/funds/westbridge-capital-partners) — Series B
- Emergent Ventures (https://capitalatlas.ai/funds/emergent-ventures) — Series B