# Staircase AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/staircase-ai

- Industry: Software
- Headquarters: Topanga, US
- Website: www.staircase.ai
- Total disclosed funding: $19M
- Latest round: Series A (Mar 17, 2021)
- Investors on record: 6

## About

Based in the US, Staircase AI Inc specializes in Artificial Intelligence-driven customer intelligence solutions that enhance revenue generation by analyzing customer behavior and predicting churn.Staircase AI Inc, founded in 2021 in Topanga, US, focuses on leveraging AI to provide customer intelligence solutions. The company was founded by Lior Harel and Ori Entis, with Ori Entis currently serving as CEO. Staircase AI has completed 6 deals, with its most recent funding round occurring on August 8, 2024, raising USD 4.00 mn from investors including Disruptive Technologies Venture Capital and StageOne Ventures. The company has not undergone any noted pivots or changes in its operations.Staircase AI offers a comprehensive Customer Intelligence and Analytics Platform designed to enhance revenue generation by predicting customer churn and identifying hidden growth opportunities. The platform leverages Artificial Revenue Intelligence to analyze a multitude of customer signals, encompassing emails, tickets, messages, calls, meetings, and product usage. By automating the extraction and analysis of this data, Staircase AI transforms raw information into actionable insights, such as churn risks, growth opportunities, health scores, and sentiment analysis. The primary target users include revenue teams, customer success leaders, and sales professionals across various sectors, with a client base consisting of global companies seeking to optimize their customer engagement strategies. Products are marketed primarily in North America, Europe, and parts of Asia, effectively addressing the needs of dynamic markets that require real-time customer insights.Staircase AI operates on a subscription-based revenue model, where clients pay for access to its platform and its associated analytics capabilities. Businesses engage with Staircase AI through direct partnerships or B2B transactions, tailoring their subscriptions to fit specific needs such as churn prediction, opportunity analysis, and productivity enhancements. The revenue structure may involve tiered pricing plans based on the number of users or features accessed, enabling clients to scale their usage in alignment with organizational growth. Key offerings include the Churn Analysis Report and the Customer Expansion Report, both integral to providing insights for improving customer retention and maximizing revenue potential. By integrating seamlessly with existing tools such as CRM systems and communication platforms, Staircase AI enhances operational efficiency and effectiveness, solidifying its value proposition in the customer intelligence space.In August 2024, Gainsight, Inc. agreed to acquire Staircase AI Inc from various investors, including Avid Ventures and Bessemer Venture Partners. This acquisition is set to accelerate Gainsight’s human-first AI strategy and expand its offerings to customers. Staircase AI plans to leverage the resources from this acquisition to enhance its platform and develop new products aimed at further improving customer engagement and retention. Expansion into new markets is also anticipated, although specific regions and timelines are yet to be detailed.

## Funding rounds

- Series A, Mar 17, 2021, $18M — RRE Ventures, Bessemer Venture Partners, MetaProp, Clocktower Technology Ventures, Zigg, Avid Ventures
- Seed, Jan 15, 2020, $1.1M — Zigg, Avid Ventures

## Investors

- Zigg (https://capitalatlas.ai/funds/zigg) — Seed, Series A
- Avid Ventures (https://capitalatlas.ai/funds/avid-ventures) — Seed, Series A
- RRE Ventures (https://capitalatlas.ai/funds/rre-ventures) — Series A
- Bessemer Venture Partners (https://capitalatlas.ai/funds/bessemer-venture-partners) — Series A
- MetaProp (https://capitalatlas.ai/funds/metaprop) — Series A
- Clocktower Technology Ventures (https://capitalatlas.ai/funds/clocktower-technology-ventures) — Series A