# Spiral Technologies

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/spiral-technologies

- Industry: Software
- Headquarters: Seattle, US
- Website: www.spiralup.co
- Total disclosed funding: $3.6M
- Latest round: Seed (Oct 14, 2022)
- Investors on record: 4

## About

Spiral Technologies Inc. is a dynamic company specializing in AI-driven customer experience management solutions. The company focuses on intelligently classifying customer interactions to enhance support and feedback processes for businesses across various sectors.Founded in 2018 in Seattle, US, Spiral Technologies Inc. develops technology aimed at improving customer engagement. The company, co-founded by Andrew DiLosa and Elena Zhizhimontova, has completed 4 funding deals, with the latest being a SEED round in October 2022. During this round, they raised USD 1.25 mn from Alumni Ventures Group. The total amount raised to date also stands at USD 1.25 mn.Spiral offers an advanced AI-driven platform designed to enhance customer experience management by intelligently classifying customer interactions. The core functionality revolves around the analysis of customer feedback and support inquiries, enabling businesses to track and resolve issues effectively in a unified format. The platform integrates seamlessly with existing CRM systems and data sources, allowing users to implement enterprise-grade AI capabilities without overhauling their current infrastructure. The primary end users of Spiral’s services include customer support teams, product managers, and customer experience professionals across various industries. Spiral's solutions serve clients in diverse geographical markets, including North America, Europe, and Asia, where companies leverage the technology to improve their service delivery and operational efficiency.Spiral generates revenue primarily through subscription models that allow businesses to access their advanced customer interaction analysis tools. Clients typically engage in annual contracts, which provide flexible pricing plans based on the volume of interactions processed and the level of AI support required. Organizations utilizing Spiral's services can expect to benefit from reduced costs related to customer contact handling and improved response times, ultimately enhancing customer satisfaction. As a B2B service provider, Spiral caters to enterprises looking to optimize their customer experience frameworks, fostering long-term partnerships that drive mutual growth. The flagship service focuses on automating customer issue detection, thereby providing significant return on investment for enterprises adopting this technology.In October 2022, Spiral Technologies Inc. secured USD 1.25 mn in SEED funding to further develop its AI-powered software product and enhance research and development for innovative solutions to understand customer feedback. The company plans to expand its product offerings and explore new markets across Europe and Asia, aiming for a broader reach by late 2023.

## Funding rounds

- Seed, Oct 14, 2022, $1.3M — Alumni Ventures Group
- Seed, Dec 19, 2019, $2.4M — Trilogy International Partners, Techstars, Bezos Expeditions, Alumni Ventures Group

## Investors

- Trilogy International Partners (https://capitalatlas.ai/funds/trilogy-international-partners) — Seed
- Techstars (https://capitalatlas.ai/funds/techstars) — Seed
- Bezos Expeditions — Seed
- Alumni Ventures Group (https://capitalatlas.ai/funds/alumni-ventures-group) — Seed