# Sparkcentral

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/sparkcentral

- Industry: Internet
- Headquarters: New York, US
- Website: www.sparkcentral.com
- Total disclosed funding: $33M
- Latest round: Series B (Jun 14, 2016)
- Investors on record: 7

## About

Sparkcentral Inc. is a technology company specializing in customer engagement solutions, enabling businesses to manage conversations across various messaging platforms effectively and improve customer service interactions.Founded in 2011 and headquartered in New York, US, Sparkcentral Inc. provides customer engagement tools for businesses to enhance their communication strategies. The company has not undergone significant pivots or changes in its operational strategy. It has successfully raised a total of USD 15.00 mn through a SERIES B funding round led by LRM in January 2021. The company has secured five investment deals throughout its history, with its current valuation at USD 73.40 mn. Christoph Neut serves as the CEO of Sparkcentral.Sparkcentral Inc. offers a robust platform that facilitates customer engagement through messaging and social media channels. Businesses can efficiently manage customer interactions and support requests from various platforms, allowing for streamlined communication and improved service delivery. The platform includes features such as automated responses and analytics tools to monitor engagement metrics. Targeted towards companies of all sizes across industries such as retail and financial services, Sparkcentral serves clients globally, including in North America, Europe, and Asia-Pacific.Sparkcentral generates revenue through a subscription model, offering various service tiers that cater to different business needs. The pricing structure starts at USD 99 per month, providing essential tools for managing customer interactions and analytics. Higher-tier plans offer advanced features for comprehensive engagement and reporting. The company establishes recurring revenue streams through annual and multi-year client contracts, supporting businesses in their customer engagement efforts.Sparkcentral plans to leverage its recent funding of USD 15.00 mn to enhance its product offerings, focusing on the development of new features that will further automate customer interactions. The company aims to expand into new geographic regions, specifically targeting markets in Europe and Asia by the end of 2023. The capital raised will support the development and marketing of these new tools, enabling Sparkcentral to reach a broader client base and improve its service capabilities.

## Funding rounds

- Series B, Jun 14, 2016, $15M — Split Rock Partners, LRM, Jackson Square Ventures, Group MC
- Series B, Jan 20, 2015, $12M — Split Rock Partners, Jackson Square Ventures
- Series A, Oct 7, 2013, $4.5M — Social Capital, Graph Ventures, Jackson Square Ventures
- Seed, Jan 1, 2012, $1.1M — Founders Fund, LRM, Social Capital

## Investors

- Founders Fund (https://capitalatlas.ai/funds/founders-fund) — Seed
- LRM (https://capitalatlas.ai/funds/lrm) — Seed, Series B
- Social Capital (https://capitalatlas.ai/funds/social-capital) — Seed, Series A
- Graph Ventures (https://capitalatlas.ai/funds/graph-ventures) — Series A
- Jackson Square Ventures (https://capitalatlas.ai/funds/jackson-square-ventures) — Series A, Series B
- Split Rock Partners (https://capitalatlas.ai/funds/split-rock-partners) — Series B
- Group MC — Series B