# ServiceAide

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/serviceaide

- Industry: Software
- Headquarters: San Jose, US
- Website: www.serviceaide.com
- Total disclosed funding: $1.1M
- Latest round: Series B (Nov 9, 2016)
- Investors on record: 1

## About

ServiceAide, Inc. is a provider of Enterprise Digital Management Solutions that enhance IT Service Management (ITSM) and streamline ticket handling through innovative products.Founded in 2016 and headquartered in San Jose, California, ServiceAide, Inc. specializes in IT service management solutions. The company has undergone no significant pivots in business strategy and has not made references to subsidiaries. The founder, Wai Wong, has a background in technology entrepreneurship. In November 2016, ServiceAide secured USD 1.13 mn in Series B funding led by Arrowroot Capital, bringing the total amount raised to USD 1.13 mn with a current valuation of USD 20.60 mn.ServiceAide specializes in Enterprise Digital Management Solutions, primarily focused on enhancing IT Service Management (ITSM) and ticket handling through their core offerings: Agentic AI, ChangeGear, and Luma AI. These products facilitate the automation of workflows, integrating support processes across various teams, which allows organizations to manage requests and issues more efficiently. Their solutions enable users to resolve problems independently without the need for creating support tickets, thereby enhancing overall productivity. ServiceAide's customer base spans a wide range of industries globally, including Fortune 1000 enterprises, IT, HR, and Facilities departments. Their products are actively utilized in North America, Latin America, Europe, and the Asia Pacific region, addressing the unique needs of organizations striving for streamlined service delivery and improved operational efficiency.ServiceAide generates revenue primarily through subscription-based models for its suite of products and services. Clients engage with the company under varying contracts which typically encompass annual subscriptions tailored to their specific needs, with varying costs associated with each product tier. Their flagship solutions, including Agentic AI and ChangeGear, are designed for seamless integration and are priced to reflect their comprehensive capabilities in automating service management processes. Moreover, the transaction structure often includes partnerships with service providers, allowing for streamlined service delivery across client organizations. ServiceAide's solid positioning as a provider of intelligent service management aligns well with their revenue strategy, focusing on B2B relationships and direct-to-consumer engagement through their innovative platforms.ServiceAide plans to leverage the recent funding from the USD 1.13 mn Series B round led by Arrowroot Capital to develop and launch new products, particularly enhancements to their existing solutions and potential new offerings aimed at improving service management efficiency. The company is exploring expansion into new geographic regions, specifically targeting Europe and Asia by the end of 2024, to increase its market presence. These initiatives are expected to enhance ServiceAide's product portfolio and market reach, positioning them for sustainable growth in the digital management solutions sector.

## Funding rounds

- Series B, Nov 9, 2016, $1.1M — Arrowroot Capital

## Investors

- Arrowroot Capital (https://capitalatlas.ai/funds/arrowroot-capital) — Series B