# Serval

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/serval

- Industry: Software
- Headquarters: San Francisco, US
- Website: www.serval.com
- Total disclosed funding: $247M
- Latest round: Series C (Oct 29, 2026)
- Investors on record: 20

## About

Serval, Inc. is a US-based IT service management platform that leverages artificial intelligence to enhance help desk operations and streamline access management, aiming to improve operational efficiency for businesses of all sizes.Founded in 2024 and headquartered in San Francisco, US, Serval, Inc. operates as a provider of IT service management solutions. The company recently raised USD 75 mn in Series B funding on December 11, 2025, led by Sequoia Capital. Before this round, Serval had engaged in one significant deal. The funding will support the advancement of its AI-driven platform for enterprise clients.Serval is a unified IT service management platform that leverages artificial intelligence to streamline help desk operations, access management, and workflow automation. The core offerings include AI-powered help desk agents that instantly resolve employee requests, automate access provisioning, and simplify onboarding and offboarding processes. These products empower IT teams by reducing manual workloads and accelerating response times, enhancing overall operational efficiency. Serval's solutions cater to a diverse clientele, ranging from small businesses to large enterprises across various sectors, including technology, finance, and healthcare, primarily within North America and Europe. By integrating with applications like Slack, Teams, and various cloud services, Serval delivers a customizable and scalable approach tailored to the specific needs of its users.Serval operates on a subscription-based revenue model, offering flexible pricing plans for its suite of AI-driven products and services. Companies can engage with Serval through direct contracts, typically involving multi-year subscriptions that provide tiered access to core functionalities based on organizational needs. The pricing is designed to accommodate different service levels, ensuring that both small enterprises and large corporations can benefit from the technology. Key products include the help desk agent, access management tools, and workflow automation features, central to the company's offerings and aligned with their strategy to enhance IT operations for clients. This subscription approach allows Serval to establish long-term relationships with clients while delivering ongoing value through continual updates and support. In December 2025, Serval, Inc. raised USD 75 million in series B funding led by new investor Sequoia Capital,with participation from Meritech Capital Partners, Evantic Capital, Sound Ventures, Radical Ventures, Redpoint Ventures, First Round Capital, and General Catalyst Partners. The funding will be utilized to add technical and sales staff, improve its AI agent platform, and support wider use of its automation tools across internal business teams. The company is expected to focus on developing new products aimed at enhancing its service offerings, although specific launch dates have not been provided. Serval plans to expand its market presence, targeting additional regions in North America and Europe by leveraging this recent funding to enhance product capabilities and reach a broader customer base.

## Funding rounds

- Series C, Oct 29, 2026, $150M — Sequoia Capital, Elad Gil, Evantic Capital, First Round Capital, Conviction Capital, Headline Management Co., Redpoint Ventures, General Catalyst
- Series B, Dec 11, 2025, $50M — Meritech Capital Partners, Redpoint Ventures, Hong Shan, General Catalyst Partners, First Round Capital, Sound Ventures, Radical Ventures, Evantic Capital
- Series A, Oct 21, 2025, $47M — Redpoint Ventures, General Catalyst Partners, First Round Capital, Bessemer Venture Partners, BoxGroup, Sunflower Capital, Operator Partners, Altman Capital, Strike Capital, Chemistry

## Investors

- Redpoint Ventures (https://capitalatlas.ai/funds/redpoint-ventures) — Series A, Series B, Series C
- General Catalyst Partners (https://capitalatlas.ai/funds/general-catalyst-partners) — Series A, Series B
- First Round Capital (https://capitalatlas.ai/funds/first-round-capital) — Series A, Series B, Series C
- Bessemer Venture Partners (https://capitalatlas.ai/funds/bessemer-venture-partners) — Series A
- BoxGroup (https://capitalatlas.ai/funds/boxgroup) — Series A
- Sunflower Capital (https://capitalatlas.ai/funds/sunflower-capital) — Series A
- Operator Partners — Series A
- Altman Capital (https://capitalatlas.ai/funds/altman-capital) — Series A
- Strike Capital (https://capitalatlas.ai/funds/strike-capital) — Series A
- Chemistry (https://capitalatlas.ai/funds/chemistry) — Series A
- Meritech Capital Partners (https://capitalatlas.ai/funds/meritech-capital-partners) — Series B
- Hong Shan — Series B
- Sound Ventures (https://capitalatlas.ai/funds/sound-ventures) — Series B
- Radical Ventures (https://capitalatlas.ai/funds/radical-ventures) — Series B
- Evantic Capital (https://capitalatlas.ai/funds/evantic-capital) — Series B, Series C
- Sequoia Capital — Series C
- Elad Gil — Series C
- Conviction Capital — Series C
- Headline Management Co. — Series C
- General Catalyst — Series C