# SeeClickFix

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/seeclickfix

- Industry: Software
- Headquarters: New Haven, US
- Website: www.seeclickfix.com
- Total disclosed funding: $1.5M
- Latest round: Series A (Jan 14, 2011)
- Investors on record: 2

## About

SeeClickFix Inc. is a civic engagement platform that empowers residents to report municipal issues and request services directly from local government, enhancing community interaction and accountability.SeeClickFix Inc. was founded in 2008 in New Haven, US, as a solution to facilitate communication between residents and local government authorities. In October 2019, CivicPlus Inc. acquired SeeClickFix, although the financial details of the acquisition were not disclosed. The company has completed a total of 3 deals. Its latest funding round occurred in October 2019, raising USD 1.6 mn, led by Elm Street Ventures, with participation from Connecticut Innovations, Indie Enterprises, LaunchCapital, and Omidyar Network. The total amount raised by the company to date stands at USD 1.6 mn.SeeClickFix 311 CRM, developed by CivicPlus®, is a comprehensive 311 solution designed to enhance civic engagement by enabling residents to report issues, request repairs, offer feedback, and communicate directly with local government officials. This platform streamlines municipal workflows by ensuring efficient management of resident inquiries and service requests, fostering a culture of accountability and transparency within local governance. The primary users of this service include city and county governments, which benefit from the improved operational efficiency and enhanced community relations. The platform serves various geographical markets across the United States and potentially other regions, catering to municipalities of different sizes and demographics, thereby promoting collaborative civic experiences aimed at creating cleaner, safer communities.CivicPlus® generates revenue through subscription-based models for its SeeClickFix 311 CRM, which typically involves annual contracts with local government entities. These agreements allow municipalities to utilize the platform's full suite of features, including issue tracking, reporting mechanisms, and citizen engagement tools. The transactional structure is primarily B2B, with local governments as the direct clients subscribing to the service to improve their public service delivery. While specific pricing details for different service tiers are not disclosed, the revenue model is supported by various plans tailored to the needs of different government sizes and service complexities, ensuring that each client receives a customized solution that aligns with their operational requirements.With the recent acquisition, SeeClickFix plans to enhance its product offerings and improve service delivery. Although specific upcoming products have not been detailed, the acquisition by CivicPlus is expected to integrate SeeClickFix's capabilities into a broader suite of civic engagement tools. The company aims to expand its presence in new markets across the United States and potentially into other regions, leveraging recent funding to support these growth initiatives.

## Funding rounds

- Series A, Jan 14, 2011, $1.5M — Indie Enterprises, Omidyar Network

## Investors

- Indie Enterprises (https://capitalatlas.ai/funds/indie-enterprises) — Series A
- Omidyar Network (https://capitalatlas.ai/funds/omidyar-network) — Series A