# Richpanel

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/richpanel

- Industry: Software
- Headquarters: San Jose, US
- Website: www.richpanel.com
- Latest round: Seed (Dec 9, 2020)
- Investors on record: 1

## About

Richpanel is an AI-driven customer service platform dedicated to enhancing eCommerce support experiences through automation and seamless communication management for customers and agents alike.Founded in 2018 by Rahul Rajvanshi and Shonik Agarwal, Richpanel operates out of San Jose, US. The company focuses on providing AI-powered solutions for customer service in the eCommerce sector. In December 2020, Richpanel raised an undisclosed amount of Seed funding from new investor Surge, marking its first deal.Richpanel offers an AI-powered customer service platform designed for the eCommerce sector. Key features include a self-service portal, AI-driven assistant for support agents, and multi-channel communication integrations. These solutions aim to automate processes, reduce support ticket volumes, and enhance operational efficiency, benefiting eCommerce brands like Ammunition Depot and Karta Ventures primarily in North America and globally.Richpanel's revenue model is subscription-based, with clients purchasing access to its service suite through tiered pricing plans. Contracts are typically annual and include migration assistance and onboarding support to facilitate transitions from competitors. The offerings promote automation and efficiency, ensuring ongoing customer support and analytics capabilities for businesses of various sizes.Richpanel aims to expand its product line with new features in 2021 designed to further automate customer support processes. The company is targeting expansion into additional global markets throughout 2022, focusing on Europe and Asia. The recent Seed funding will support these initiatives, enabling the development and launch of new products and enhancing market penetration.

## Funding rounds

- Seed, Dec 9, 2020 — Surge

## Investors

- Surge (https://capitalatlas.ai/funds/surge) — Seed