# Reply

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/reply

- Industry: Software
- Headquarters: New York, US
- Website: www.reply.ai
- Total disclosed funding: $2.3M
- Latest round: Seed (Sep 1, 2018)
- Investors on record: 6

## About

Reply, Inc. is an innovative AI-driven platform that enhances customer engagement through intelligent communication solutions, optimizing customer interactions and support processes.Reply, Inc. was founded in 2016 in New York, US, focusing on AI solutions for customer engagement. The company was acquired by Kustomer, Inc. in May 2020, as part of Kustomer's strategy to expand its AI capabilities. Founders Andrea Ranchino and Luca Gardini have backgrounds in technology and entrepreneurship, contributing to the company's growth. Reply has completed 6 deals, and the latest funding round raised USD 3.71 mn, totaling USD 3.71 mn raised to date.Reply, Inc. specializes in AI communication solutions that facilitate real-time customer engagement. Its platform integrates AI-driven tools for efficient customer support, allowing interactions through various channels such as email, chat, and social media. The offerings include advanced AI Agents that streamline inquiries and enhance customer experience, serving a wide array of sectors including retail and technology. Notable clients include Everlane and Hopper, reflecting a diverse usage across industries in North America and Europe.Reply, Inc. generates revenue primarily through subscription models for its AI-powered services. Clients subscribe to various service tiers that provide access to features like AI Agents, omnichannel communication, and workflow automation tools. This revenue model fosters long-term client relationships by ensuring continuous support and software updates.Following its acquisition by Kustomer, Inc. in May 2020, Reply, Inc. aims to leverage its resources for future growth. Plans include the development of new AI products tailored for enhanced customer engagement, with launches anticipated in the coming years. The company is also targeting expansion into additional markets across North America and Europe to increase its client base. The recent funding of USD 3.71 mn will be utilized to support these new developments and market expansion efforts.

## Funding rounds

- Seed, Sep 1, 2018, $2.3M — Seedcamp, JME Ventures, Aflac Corporate Ventures, Bull Partners, Acurio Ventures, Everywhere Ventures

## Investors

- Seedcamp (https://capitalatlas.ai/funds/seedcamp) — Seed
- JME Ventures (https://capitalatlas.ai/funds/jme-ventures) — Seed
- Aflac Corporate Ventures (https://capitalatlas.ai/funds/aflac-corporate-ventures) — Seed
- Bull Partners (https://capitalatlas.ai/funds/bull-partners) — Seed
- Acurio Ventures (https://capitalatlas.ai/funds/acurio-ventures) — Seed
- Everywhere Ventures (https://capitalatlas.ai/funds/everywhere-ventures) — Seed