# Relay Network

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/relay-network

- Industry: Internet
- Headquarters: Radnor, US
- Website: www.relaynetwork.com
- Total disclosed funding: $17M
- Latest round: Series A (Oct 3, 2012)
- Investors on record: 4

## About

Relay Network, LLC provides a B2C communication platform that enhances customer engagement through personalized content delivered via scrolling feeds, addressing the needs of various sectors including finance and healthcare.Founded in 2010 in Radnor, US, Relay Network specializes in customer communication solutions. The company has not undergone any significant pivots or ownership changes. Matt Gillin serves as CEO and is among the founders, alongside Stephen Gillin and Paul Raden. Relay Network raised USD 30 mn in Growth funding from LLR Partners in December 2019, marking the total amount raised at this level.Relay Network's core offering is the Business Feed Platform, a personalized B2C communication channel designed to enhance customer engagement through curated content delivered via scrolling feeds. This platform allows businesses to connect with their customers in a familiar format, facilitating timely and relevant interactions without requiring any logins or downloads. Key functionalities include multimedia content, action buttons, forms, e-signature capabilities, and two-way chat, all aimed at guiding users through their customer journey seamlessly. The primary client base comprises financial institutions, healthcare organizations, and membership associations, which benefit from Relay's ability to improve engagement metrics significantly. Notable achievements include higher conversion rates for banks and credit unions in the U.S. and increased patient compliance for healthcare providers, demonstrating the platform's effectiveness across various sectors.Relay Network generates revenue through a B2B model, providing its services primarily through partnerships with financial services, healthcare organizations, and membership associations. Transactions generally occur on a subscription basis, where clients pay for access to the Business Feed Platform and its associated features, such as Relay Workflows and e-Signature solutions. By leveraging its technology, Relay enables clients to drive customer engagement and achieve specific outcomes—such as increased application downloads or improved patient compliance—through tailored content delivery. While exact pricing structures are proprietary, the diversified nature of Relay's offerings, including flagship products that enhance customer interaction, positions the company to capture a wide range of revenue opportunities within the sectors it serves.Relay Network plans to leverage the recent USD 30 mn raised in Growth funding for future expansions. The company aims to introduce new product features to enhance its Business Feed Platform and is also exploring entry into new geographic markets, with a focus on international financial and healthcare sectors by the end of 2023. This strategic initiative will be guided by the insights gained from their existing customer base and ongoing market research.

## Funding rounds

- Series A, Oct 3, 2012, $11M — NewSpring, Actua Corporation
- Series A, Jul 27, 2011, $6M — NewSpring, First Round Capital, ICG

## Investors

- NewSpring (https://capitalatlas.ai/funds/newspring) — Series A
- First Round Capital (https://capitalatlas.ai/funds/first-round-capital) — Series A
- ICG (https://capitalatlas.ai/funds/icg) — Series A
- Actua Corporation — Series A