# Radialpoint

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/radialpoint

- Industry: Software
- Headquarters: Montreal, Canada
- Website: www.radialpoint.com
- Total disclosed funding: $25M
- Latest round: Series A (Feb 1, 2000)
- Investors on record: 2

## About

Radialpoint provides essential technical support solutions for digital services, primarily enhancing customer experiences for businesses as they navigate digital transformations.Radialpoint specializes in delivering technical support solutions for digital services and devices. Founded in 1997, the company is headquartered in Montreal, Canada. In January 2016, AppDirect acquired Radialpoint, although financial terms were not disclosed. The company has engaged in a total of 6 deals and recently completed a Secondary Buyout round, raising CAD 98.00 mn, which is the total amount raised to date. TA Associates was involved in the latest funding round as an investor.Radialpoint offers a comprehensive suite of technical support solutions tailored for digital services and devices, focusing on enhancing customer experience for businesses in their digital transformation journeys. The core offerings include migration, onboarding, and ongoing support solutions for software platforms like Microsoft 365 and Google Workspace, catering to small and medium-sized businesses (SMBs). Additionally, the company provides specialized services for Internet of Things (IoT) solutions, covering smart and connected devices, as well as consumer support for residential connectivity and smart home technologies. Radialpoint serves clients across North America, Europe, and parts of the Asia-Pacific region.Radialpoint generates revenue through a structured transaction model based on the sale of technical support services, predominantly via subscription and partnership agreements. Clients access these offerings through a marketplace that integrates support solutions into their existing digital services. Transactions may involve clients purchasing support packages for specific applications or devices, which can be customized based on branding and operational preferences. The company also utilizes White Labeled support and AppHelp Branded support to provide flexibility in service offerings while ensuring a premium customer experience.Following TA Associates' exit from its stake in Radialpoint, the company is focused on future growth strategies. Plans include the development of new products aimed at improving the customer experience in technical support. Additionally, Radialpoint intends to expand its market presence into new geographic regions, although specific markets have not yet been disclosed. The recent funding will be utilized to support these initiatives and enhance service delivery.

## Funding rounds

- Series A, Feb 1, 2000, $25M — Aragon Ventures, Divine Inc

## Investors

- Aragon Ventures (https://capitalatlas.ai/funds/aragon-ventures) — Series A
- Divine Inc — Series A